Lee Auto Mall ME 04210

L

Lance Lemieux

Very nice experience at the Lee Jeep Dealership in Auburn. The salesperson, Matthew Votto was very knowledgeable about our new Jeep Compass and assisted us after the sale with setting up our phones in the Compass. There was no pressure at all, loved it! Go see Matt if you want a pleasant vehicle buying experience. The finance department was very helpful and explained all the different items we could purchase. The entire staff we were exposed was very friendly. We replaced our 12 year old Jeep Compass (Red one on left) with this new one. Our 2014 Compass is going to be given to a family member to use. This vehicle run as good as it did back in 2013.

B

Brandon Marchesseault

Purchased a used vehicle from the main dealer. Check engine light came on during the test drive. They scheduled me for a two day appointment to fix the issue causing the light and to undercoat the vehicle. They repaired the engine (very extensive) and i walked out with no bill, a clean truck, and contact was good for the duration of them having the truck. I inspected the truck extensively. Im a tech myself and am familier with the repairs they made. I inspected thier work very carefully and I found no complaints with the workmanship. I drove away and am extremely satisfied with the repair. Only reason for not giving 5 stars and I dropped off my truck before business hours and left my keys in the key box. I recieved a call the following day that I missed my appointment. (I had not). After discussion, human error in collecting my keys from that key box was the culprit. I can respect that admission. I work in the dealer world and we all make a mistake sometimes. Even with the best of attention. They pushed me through the extra day and by the end I would call myself a satisfied customer. Based on my experience only, I would recommend Lee Auto for purchase or service work. They have successfully kept my business over 6 years. Update** After this engine repair, I had a grinding sound coming from my driveline somewhere. I called and they told me to bring it right in. Diagnosed the intermediate and axel shaft. Ordered parts, and that took a couple weeks. Dropped off on Wednesday to have the repairs completed. Went to pick up Wednesday night, and they LOST ME AGAIN! DIDNT DO THE WORK BECAUSE THEY STAPELD MY ORDER TO SOMEONE ELSES. So I had to return the next day. On Thursday afternoon I get a call that the parts they ordered were broken and they were doing everything they could to get me replacements. I called and spoke with the Manager who I told It felt like they didnt want to do the work. He offered me a ride/shuttle and I was in a good position to decline. My wife works with me so I had transportation. On Friday they completed my repairs without further incident. My takeaways from this expirience: Lee, you lost my repairs TWICE. I've purchased multiple vehicles from you, and this is not the treatment I've come to expect from you. The service manager was not supported properly by his team. The two techs that did the actual work were the Rockstars here. No complaints with the work they did. I would caution anyone going in for service to be ready for the runaround. Calling and telling the operator you need to speak with someone about a complaint sends you on a goose chase between different locations. Once my warranty is up, I will be seriously considering taking my business elswhere. Just very disappointed to do so. After this update I've dropped my rating to 2 stars. 1 star for the techs doing a great job, and 1 star for Lee standing by thier used car warranty. I did not have to pay anything out of pocket for these repairs. Each loss of my repairs takes away 1 star each and the final star due to my feeling that since this was warranty work. I recieved the run-a-round. Please do better Lee.

S

Scott Burtchell

Lee is not for me or for you. If you need warranty work, be prepared for a long wait....other garages will tell you this which I experienced. Communication was very poor. They said they were going to do something, they did not do it even though I was charged for it. While sales might go well, service is a failure...even though I bought the truck from Lee. I just got another truck, from a different dealer, already way better service and communication. Lee is not for me....instead of the normal posting, if you want to talk, you have my information.