Wear Master Auto Repair Madison Heights MI 48071

D

Deeanna Giraud

Steve was fantastic! Highly recommend!! Customer service as exceptional! Super nice and friendly. He used tekmetric to text me my diagnostics, I was able to see picture and a video of exactly what was wrong along with an estimate as well. Will definitely be a returning customer.

F

Frank Hermes

My 4 star review is solely based on manager Steve Bertalan's customer service, that is second to none. However I was very disappointed at the lack of customer loyalty from Wear Master. I'm a senior on a fixed income. My daughter purchased an oil change package for us. When I went to pick up my car. I noticed a sign on the lawn in front of the bldg. The price for full synthetic was reduced quite a bit. I paid the difference Between standard and full synthetic at the higher price. Rather than offering an adjustment in price for being a loyal customer. I was told, policy. I spent 45 years in management. It was my loyal customers that had been putting food on my table. I made sure they were always satisfied with everything. Besides the obvious, also taking good care of new customers, to lock in repeat business. "CHASING PENNIES COSTS DOLLARS" in the long run. We both drive used cars. I would think because repairs could be frequent, loyalty would be a no brainer. Wear Master is blessed to have found a manager like Steve.

A

Ashley Nordstrom

If you’re looking for the customer happiest with service at Wear Master you’ve come to the right review. The owner Steve is kind, compassionate, truthful, and just a good person. He has helped us out numerous times with an old car that kept breaking down. Fixed it when we needed to and let us know when it was time to cut ties and get a new car. He recommended new car options when the time came down to it. I have told Steve many times and I’ll say it here. He has us as loyal customers for life now, even if we move out of Madison Heights in the future. If you’re looking for a good honest car mechanic, Wear Master is the place to go.