Golden Valley Tire & Service MN 55427

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Michael P (MPJ)

This place really bums me out. When I first moved to the area I was excited to have a local shop nearby. The idea of a reliable neighborhood mechanic was great! Then that quickly changed. Initial routine oil changes were completed decently. Then a couple of years ago I had an inspection done on my vehicle as it had recent issues. During a phone call before coming in as well as when dropping off my vehicle I confirmed with them that it would be a full vehicle inspection. I wanted everything on the car checked out, bumper to bumper, and was promised that would happen. When I came to pick up my vehicle they gave me the inspection report that only covered some major mechanicals and not all parts as promised. I attempted to talk it through with an additional employee/manager to see if we could sort it out and he quickly dismissed it. Essentially telling me to pay up and that they never would have promised a full inspection. So, I stopped going there for a while. I went back a few weeks ago after staying away for a few years. Figuring maybe the deceptive employee was gone so why not give them another chance. I got a routine oil change which took a bit longer than most places, but was completed as promised. During the oil change they tried to push me to replace my rear license plate lights. I declined since it’s simple enough to do at home. And when I got home I discovered the lights were fully functional. They had carried forward a work recommendation for replacing those lights from my last visit…years ago. No one had bothered to read the service history for my vehicle! I even called back to ask why they said my working lights were not working. The only explanation they had was that someone had noted they were not working while also having inspection pictures on file showing they were working. It’s disappointing to know that they recommend “repairs” for non-broken parts. Seems like they’re looking for suckers that don’t know any better. For anyone that goes here, your experience will probably be better than mine. While I strongly encourage you to ask challenge questions about the work you need done. You may find you won’t get what you ask for and maybe don’t even need the service to begin with.

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Kevin Anselmo

Needing to get my tires swapped out seasonally as a lot of places were booked. Got in, and I was estimated an hour and a half to switch out tires. A bit long in my opinion, as where I've gone previously usually takes an hour or less, even during afternoons, but I can understand. Ended up leaving 2 hours later. However, I'm a bit disappointed that my seasonal tire change compared to other places was $164 with tax. With chain tire shops costing almost half of that, I do think this is very steep. I also do wish they disclosed, prior to taking my car, the fact that they did some sort of fluid top off. While appreciative for some, I only came in for a tire swap, and I would appreciate an ask if I wanted fluid top offs, because I would have declined, had I known. I was a bit surprised to see my car's hood open when waiting for my car outside, for a tire swap. Receipt doesn't even say what fluids they top off. I expect some transparency about what they are doing to my investment of a car. Guys in the garage were friendly, however, so I want to give some kudos to them! I can't say their other services aren't great, but if you want to save money for professional tire services, I would recommend elsewhere.

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Sara Laughlin

The people here are AMAZING! They address issues promptly and work to resolve them. They make you feel heard and are patient with explaining things in a way that is understandable to a "non-car" person. They fixed a problem that was caused by someone else and understood my frustration and were empathetic. I would recommend this shop to anyone as I find them to be fair, honest and willing to go the extra mile for their customers. I can't say enough good things about them!!!!!!!