Ridgeland Service Center MS 39157

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Mary Beth Baker

I would give this place 0 stars if that was an option. I had 3 vehicles for my work that needed to have the oil changed. We dropped them off at 8:30 in the morning and informed the desk we use Enterprise Fleet for maintenance, they said nothing and checked our vehicles in. Then when I was called to pick them up I let them know I had people on the way to get them and drop off another vehicle for the same service, also Fleet. Was told "okay" and hung up. Vehicles were swapped out, they were informed again that it was Fleet and all was good....until it came time to pick up our last vehicle (around 4:45pm) and the most important vehicle in my fleet. At that time my tech was told they would not give us our vehicle because invoices weren't paid, at that time they were told a 4th time that they were Fleet vehicles and that the billing goes to Enterprise. THEN they tell us they don't do Fleet and they were closing now and would not wait for us to pay the invoices. At this point I am actively paying the invoices and was still told "no, we are closing they weren't paid" FINALLY, I get someone with more than 2 brain cells to wait the 27 seconds I need to pay the invoices and they hand over our vehicle. THEY CHARGED ME $1,000 TO DO 3 OIL CHANGES!! I called Enterprise who stated they are still listed as a shop and still advertise it on their website but they wait until you are there and then tell you they won't give you the vehicle back and that they don't do Fleet. It's false advertising and the amount they charged for simple oil changes is criminal at best. Honestly this place needs to be shut down altogether because they are scamming companies out of tons of money and screwing Enterprise too.

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Lawanda Simmons

This business demonstrates extremely poor communication and questionable professionalism. Completion dates were repeatedly promised and missed, phone calls were placed on excessive hold times, and explanations for delays changed depending on who was asking. Once a third party became involved, the story suddenly improved on paper, at least. The final notice that my vehicle was ready came two minutes before closing, knowing I stayed over an hour away, conveniently eliminating any opportunity to ask questions about the work performed. That level of timing suggests either poor planning or intentional avoidance. If you value transparency, accountability, or basic customer service, this is not the place. Consider this review a courtesy warning. Plus the problem that my vehicle was there for was not even fixed! Just turned the dashboard light off!

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Troy Carpenter

This is my go to vehicle repair shop!! All my vehicles has a long time relationship with RIDGELAND SERVICE CENTER!! Excellent work and friendly staff!! NO COMPLAINTS!!