Crash Champions Collision Repair Ridgeland MS 39157

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Amy Robinson

I had a horrible experience at the Sunny Brook location. The service person was Ryan. When I brought my truck to be fixed from an accident he came outside and bearly looked at my vehicle and said we will call u with an estimate. I never got a phone call or a text message. I was not notified on the estimates or when my car was going to be repaired. I had to call every week. When I went to pick up my car it was so many parts on my car that was was put on wrong. I was pointing out the issues and Ryan just stood there with his hands in his pockets. So I looked at him and asked was he going to remember everything? Then he went in side the office to get a maker to mark where the issues where. Now this was over 30 days since they had my car and I had to turn in my rental so I had to get a ride back and forth to the shop. I had to get a ride home. Ryan said that it was going to take a day to fix my car but it took 3 days. When I went to pick my car up again the repairs where a lot better than it was before but I wasn't completely satisfied but I was tired of the unprofessional service. Then a week later the undercarriage motor cover of my car fell off in the middle of the street. I picked it off the street and I realized that the part wasn't put on correctly. I contacted the manager Aston and now I'm waiting for him to call me back to let me know when the new part has came in. That was over a week ago and I just called him to check on the part and I haven't heard back from him...

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Yvonne Aaron

Poor service. Lorie always promises to call back and follow up. The pary was backorder without any updates and we had to call and find out. Now, we've been paying for a lease car and its been over a month. Now they can't even calibrate it causing even more delays and nobody knows nothing. I will never use them ever again!!!

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Kimberly Adcock

I stopped by last week to get a quote for a minor paint job. The woman who helped me assured me that I would receive a quote by the end of the day after I filled out a form with my contact and vehicle information. When I hadn’t heard back, I called midweek to follow up. The same representative told me they were busy and quotes were taking longer than usual but promised I’d have it by the end of the week. By Monday, I still hadn’t received anything. When I called again, I was told that my information wasn’t in their system and that they couldn’t locate my paperwork. I was told they’d check with the other staff members to see who had it, but I never heard back. Overall, the lack of communication and follow-up was very disappointing. I expected at least a call or email update, but after multiple follow-ups and no response, I’ve decided to take my business elsewhere.