WM - St. Louis Metro Hauling MO 63147

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Catrina Crisp

When they pick up our bins. They leave trash on the street sometimes. Our previous guy was incredible. He should’ve gotten a promotion. Although we do appreciate the services it’s just not the top tier customer service we’re accustomed to receiving.

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Claude Robert Cloninger

When pick-ups are made, the handlers and results are excellent. However, there have been repeated times when neither trash nor recyling container are picked up. I pay for pickup at my house rather than at the curb, and I put the pick up containers out the night before so they are there early. This past week I put the containers our Thursday night and had no pickup on Friday so I left it another day to see if it would be picked up on Saturday. No pick up. when I try to call in the past, nothing is done even when promised. There are less expensive services available to me, so something needs to change or I will switch

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C Brown

It is extremely challenging to do business with your organization. The wait times are abhorrent, constant transfer to different departments, unable to establish new service online, damaged/used container delivered to neighbors property, billed for transferred services after being a customer over 20 years and moving within the same service area. If another vendor serviced the area would have switched in a heartbeat and believe me tried. Not happy with the customer service at all but the representatives were civil and seemingly tried to help. Although a customer in good standing with a credit balance had to pay in advance and yet to have credit to new account or a refund. Guess another call and being bounced around is in order. SMH