WM - St. Louis Kimmswick Transfer Station MO 63053

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Lisa Feldmann

Prices are so high compared to other companies. The day my cans were delivered I received an email with a picture of my newly delivered can with a box sticking out the top telling me I had an incorrectly filled can. The driver must have done it because I didn't even have a can to put anything in!

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Kyle B

Collection service was great when we had it, but in order to cancel our service after moving out they made us pay a $70 fee for the bins despite the new residents using them. There's zero feasible way to get in contact with a human for a 30 second conversation to rectify the situation. WM's website has a FAQ section with an option for getting help with service issues, but when you click "get help" it loads indefinitely with no response from the site. All IVR options lead to nowhere if you call the 1-800 number as it always errors out, and if you call the number listed for Kimmswick it tells you to go to the site. Zero customer service and extremely frustrating. Will be going with the competition where available moving forward in our next home.

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Chris Murphy

There have been times on holidays services were not received as promised. Trash and recycling not picked up till following week intead only a day or 2 delay as promised. But bill was still charged as normal.