NAPA Auto Parts MT 59044

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kaimon powell

The people who helped me here were beyond stupid. I asked for a day running light for my vehicle and I received a head lamp, I also asked for an oil filter for my vehicle, and they said my car doesn’t have an oil filter. I drive a Honda accord, it has an oil filter I’ve changed it before. They also could not find any part I asked for in their system. Literally didn’t help me with anything I asked. Useless employees do not go here.

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Steve bodden

Really horrible experience. Went in for some quick splice connectors. Had two sizes as I was unsure what I needed. Waited for 2-3 minutes while the lady employee behind the counter was having what seemed to be a personal conversation with another customer. I was finally called over and explained my situation and that I did not know the wire size for sure. I was promptly told that she could not help me unless she saw the wire. I asked if there was a way she could look it up in their system and was again promptly told she could not help me without seeing the wire. I felt completely dismissed and demeaned. As i turned away to put back the two different products on the shelf she then resumed her personal conversation with the previous customer. Left the store vowing to never come back to this Napa store again. I headed directly to O'Reilly's where the gentleman was able to look up the wire size in their system and walked me to the products available. Now that is customer service and will be switching my business to O'Reilly.

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Skitta Original

Drove from shepherd ,on the verified word of the guy on the phone, to purchase a part . When I got there they asked for double the amount quoted . When trying to get to the bottom of this I was given a "buy it or leave " type attitude. Go anywhere but here . Would not recommend