Jim's Auto Parts NH 03079

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Larry Larsen

I ordered some restoration parts from Jim's Auto Parts for my 67 Belvedere and then saw some of the reviews, I got that sinking feeling right away but thought I would give them the benefit of the doubt as people are more likely to complain online than pay compliments. So, after about a week, I phoned to check status of my order, they said they were waiting for the headliner to come in and it would ship complete in approximately another 2 weeks, the lady I spoke with was friendly and helpful. I think what people have to remember is, that if you are ordering parts for a 50 year old car, just because they are on a website, doesn't necessarily mean they are in stock, just available to that vendor. I also started off my phone call in a polite and joking manor, many people would be surprised at how much easier it is to get the information you are looking for without having the person at the other end of the phone going into a defensive mode right away, if you are biting someone's head off the second they pick up the phone, do you really think they are going to be helpful or polite back? It's hard to find quality parts in Canada so YES shipping is expensive but for anyone out there who owns a small business, shipping is not free, it is a big cost of doing business so get over it, you don't like what they charge, open your own UPS or FedEx account, see what your rates are like, probably not any better, get over it. Would I order from Jim's again, YES I would, quality of the parts I ordered was excellent and pricing overall averaged out with other places I saw online, a few things were more expensive but other items were less so in the end, I received what I wanted in one shipment meaning in the long run I saved money. They had all of the items I was looking for, had me covered from wiper blades to gas cap to headliner to a bunch of other little things nobody else had or showed available. My only complaint was that there was no online or email order acknowledgement so I could see status of the order but they did sent me a shipping acknowledgement and tracking info which was great. My order showed up complete and within the time frame they sad it would.

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Corey Beech

They sent me the wrong parts so I sent them back they will only give me a refund on half the parts and I still haven't received that I called Jims to order some parts for my 63 Chrysler they sent me the wrong tie rods I sent the tie rods back the lady at the customer service center told me they were only going to refund me for half of the parts because they had to spend 3 hours researching to find the right parts for my car and then I bought those parts from eBay. She said that because I disrespected them like this they would not be giving me my full refund. I still have not received my half refund so now they have my parts and my money.

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Nicholas Harmer

I can't begin to tell you how bad the customer service is at Jim's, if your smart take the reviews and run to Magnum Force and or any other supplier from GYC's !!! We spent roughly 7k to restore a 71 SuperBee and numerous parts had to be returned or were missing from the order. Brake lines have been shipped for 2 weeks now but we have yet to receive, the lady who answers the phone is so rude! I asked to speak with the owner and I asked for her to verify my number she placed me on hold, I've been on hold for 35 mins and counting...... I'm about to have a heart attack speaking with her. You would think if a customer spent 7k on parts you wouldn't insist he/she doesn't have it, they would send another. She wanted to fight and insist we lost it, she then wasn't sure if we could order and purchase linkage separate if the order was shipped correctly within the disc brake conversion we wouldn't have this issue. I'm at a lost for words. The 2017 Syracuse nationals are right around the corner and with the 2-3 week delays we aren't going to make it. I would love for the owner to call me so I can explain to him all the issues.