Maguire Chevrolet of Baldwinsville NY 13027

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Lacey LaMay

This place is to avoid at all costs. I arrived for my appointment, to find that I was not on the schedule. I live 40 miles from the dealership, so that was super convenient. They would not fit me in for a check engine light. I returned several days later unfortunately, left the vehicle, was able to be shuttled halfway home from Baldwinsville in a snowstorm- and was left to figure out what to do from there. The second time I was there for service, at least the appointment existed, but looking back now I definitely wish it hadn't. Code left for Auxiliary coolant pump. Pay $200 diagnostic fee, drive vehicle 40 miles home. (I was told to use this store rather than the Maguire I bought the vehicle at, because this is a Chevy dealer.) I was told they will call to schedule another appointment when they find out about warranty. Round 3: Calls to tell me work would not be covered under extended warranty, "part not covered." I call Portfolio, the warranty company to find out why. She says it's because this would be covered under Powertrain, as I am at 41,000 miles. Call Maguire back to tell Tyler. He disagrees, saying that I have too many miles for Powertrain, tells me he thought my mileage was 66,000. I have no idea where he got that number from, as he had my paperwork stating 41,000 miles, generated by his system. He will call them and get back to me. Maguire Tyler calls me back, says no.. this won't be covered under Powertrain. Portfolio WILL cover this now- something about a General Motors Policy, as this is actually an emissions code. (How did we not know this before??) ? I am unfortunately "scheduled" to get this part fixed, once it comes in from Philadelphia. (I'm "hoping" I actually made it on Maguire's schedule and I don't drive there for nothing again.) Wait a few more weeks to find out. In summary, I would avoid this dealership at all costs, maybe even avoid buying a Chevy. This has been weeks of misery and this service has been atrocious. No loaner vehicle, no ride home, scheduling issues, mis-information, poor customer service and warranty-related problems due to poor communication. I would NOT go here if there is any other service place within 4,000 miles of you.

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PAUL JANKOWIAK

We brought in our 2024 Colorado to Maguire Chevrolet for a tire replacement and oil change, and the experience was top-notch. We were treated with kindness, consideration, and respect every step of the way. The pricing was fair, and honestly, we couldn’t have asked for a better experience. Highly recommend!

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Rohit Nijhawan

I had a great experience buying a used non-chevy off their lot. There was no pressure to buy added services. The price was very competitive and since I was going to handle everything myself at my own out-of-state DMV, I got the paperwork package I needed from them. And my salesperson Nick, and office Title Clerk Sarah were pretty amazing. Recommend this place and I would do business with this dealership again.