B & M Auto of Sidney NY 13838

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Yasmin Ag

I had come as a solo female traveler with a flat tire to the garage. And as a women coming alone to a garage theres always a bit of fear. Because sometimes people don't give it to you straight. Well they did. It was the best service and kindness I have gotten from a mechanic. Ever. When he heard I was traveling alone he wouldn't let me pay. Just told me good luck and safe travels. Truly good people. And the tires holding out with my travels. Definitely recommending. They are good people

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Richard Winters

It's sad, really; They have some good reviews - but most seem to be in response to the fact that there are so many bad ones. My review of them, is not a good one - that's for sure. There is an employee there, that called me back right away after I wasn't able to get through, he was patient, friendly, and gave me a clear understanding of how to get a motorcycle inspection. However, the other employee doesn't seem to be following along with that. I was told anytime, from 8 -6, don't bother to call - they don't schedule motorcycle inspections because they are literally 5 minutes, doesn't require connecting to any computers - it's 6 dollars, has to be cash, exact - unless you're adding a tip, but they do break from 12-1. I was told I could come anytime otherwise, even at 5:30-6. This was the nice guy. But that was on attempt 2, my first attempt got me a grumpy person who said "tomorrow", giving me the indication that they aren't always there. On day 2, after speaking with the helpful employee, I had my confusions presumptuously cleared up, but wasn't able to make it so called back around 5pm to explain that I could come the next day instead. However, I got the other, rude and grumpy employee who gives short 1 word answers that leave vague interpretations open. The grumpy guy told me "another day then". When I asked about the next day, he sounded hesitant to say so, but after a pause following what sounded like was going to be a "no", said "Someone _should_ be there tomorrow" Next day I tried to call, but no answer. I left a voicemail, no return call. I decided to stop there anyways before getting some ice cream with my son. I pull up at 5:30 with the business open, open sign flashing, nobody there (essentially an empty parking lot). I see a guy at the counter inside just sitting there on the computer. I walked in, and he was shaking his head at me, and said "What?". I explained I was looking to get a motorcycle inspection and he replied. "I can't do that." I asked "You can't? I was told that I could come in any time, until 6pm - and told not to bother calling and to just show up." He replied "I can't do an inspection, not at _this_ time" noting the time. "Tomorrow". I was furious, I had packed my bike up on my truck, had my kid with me, followed THEIR instructions, and the guy is just running me around, wasting my time, clearly unmotivated to wok, and rude and disrespectful, lacking an excuse whatsoever considering he was sitting there doing nothing - and had 20-30 minutes left in the day; What was stopping him from doing a 5 minute inspection? When you consider this, and the other reviews - his behavior is consistent. The positive reviews are friends and one-offs trying to help him out. I'd highly recommend finding somewhere else to go; This is the kind of person who would rather chase off business to feed his own lack of motivation, and he gets hot headed, tough guy, disrespectful. You don't try to intimidate customers, you don't cop an attitude with customers, you coordinate your manipulative and deceptive jargon with your coworkers before you contradict them and give people the runaround. I went out of my way to go to Oneonta (I highly recommend Oneonta Motor Sports - they are EXCELLENT!), where I tipped them handsomely for the 5 minutes they spent inspecting my motorcycle 5 minutes before closing time. They told me I could show up 10 to 1 on Saturday, and when I asked when would be too late - they said 1:05. That's how you do business! I really hope this guy's other employees/coworkers don't end up losing out because of his bad attitude. If they are all on the same page, and are alright with it - well then I guess their select chosen few customers are the only ones who are going to be able to positively review this place. If you aren't one of those people - you should look for somewhere else to get your motorcycle/car inspected/worked on. At the very least they should update their Google Business profile to reflect true and accurate dates/times per service.

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Marina Smith

All the bad previous reviews are true. These guys don’t know how to run a business. First when I called they said to stop by same day - was a trip for nothing. When I arrived the other guy said they won’t be able to do it that day. And suggested to bring it on saturday so they could look at it sunday. i didn’t hear from them at all and had to call Monday afternoon. Guess what?! They didn’t even started to work on my car!!!!!!!! They called me in a few hours (after finally taking my car apart) and told me the price for brand new door latch. Which is $400…. So it came up fixing door latch is almost like replacing the whole door.. Then communication issue just like other people mentioned in reviews. Not being able to order used parts, I was trying to order it myself, but couldn’t get the exact information or decent help and assistance in ordering used parts. 1 week later my car is still in the shop and no progress on that matter. As per our conversation with the owner I was told the door would be tight up at least so i can drive while we waiting for the part. Now he is saying he is not going to do that and I have to do that myself. Arguing with the owner and he hang up on me. At the point to just call police and open a case against them.