Holly Springs Surgery Center NC 27540

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Lindsey P

We got separate cataract surgeries at this doctor owned facility and our experience could not have been better. Dr. Rusinek of wake ophthalmology sent us to Dr. Compton who did a wonderful job in just a matter of minutes. Our experience with the RN’s and anesthesiologists was at an equally high standard of professionalism. We would definitely go back.

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cascanuck

So a mixed bag in the review. The surgical procedure and care were excellent. I am well ahead of schedule on my recovery as a result. Billing is an entirely different matter. Issue one is that they will not tell you what you owe until the day before the surgery. This amount must be paid prior to the surgery. In my case it was the full deductible for my insurance and fortunately I have a credit card that can easily handle that. Issue two, when they submitted the claim they did not include this payment so my insurance paid the doctors first and the surgery center second. Because I hit my yearly max out of pocket I did not owe the entire deductible to the surgery center. We are now 8 weeks out from the surgery, the claim has been paid by the insurance company, my credit card is due and I cannot get the $2000+ refund. I have been told that the people in that area are out, on zoom calls, on lunch, no longer employed and that they are incorporating a new payment system. Now I have to file a complaint to the NC Consumer Protection Agency to try to get these funds returned.

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Gabi Benschop

I’ve had a stint placed for 2 kidney stones. Kidney stones have been widely proclaimed by mothers everywhere to be miles more painful than child labor. I was told the stint had to remain for 2 weeks before I could get it removed. When did the HOSPITAL schedule my surgery for? 4 days after the 2 weeks is up. I literally called and begged and got my physicians and ER doctors involved to try to get them to be reasonable and practice empathy and change my surgery date, but the cruciatus curse is not at all urgent to Holly Springs surgery center because technically you’re not dying, even if you want to, have lost all quality of life and come close every day to taking care of it, yourself.