NAPA Auto Parts - Scappoose Auto Parts OR 97056

B

Brent Arnold

So I bring my part back after paying $200 cash they didn't want to take it back asked me if I plug it unlike O'Reilly's which just accepts the receipt because if I did they wouldn't take it back even though it has a lifetime warranty and I paid cash and then they wouldn't give me the cash back they're putting it on a card so I have to wait forever to get the money back that I severely need I would definitely choose O'Reilly's over NAPA Scappoose or St Helens they kind of brush off questions they don't have answers normal weird small town responses which is barely anything I told them I was like so you guys could take my money quick but you guys can't give me back the money I spent quick and then I said how long will the money be on the card I don't know I go to the bank and it's going to take 3 days so much for paying cash

J

Joshua Koch

Helpful employees, got ne what I needed to repair a car

Q

QuestionEverything

Absolutely horrible customer service! I have been a customer at this store for many years but, it has consistently gone down hill over the last couple of years. In the last year it has become a poorly managed joke. The employees are less than friendly and make it very clear that they do not have the time, knowledge or care to deal with customers. Example: I had to return a leaking acetylene bottle that I had picked up there the day before. After putting my bottle in the service rack I found that the bottle was 3/4 full and after testing it, I found that the valve was leaking (extremely dangerous), so I returned the bottle to exchange it for another bottle that was not leaking. They told me to come back in a week to get the replacement because they only keep 1 bottle in stock at any given time. The next week I returned for my exchange but they had not noted it on the account nor marked the bottle, they put the leaking bottle back into their stock ( obviously not worried about safety), upon learning this, I had commented about that being very poor communication and planning on the managers part. So another week passed, I went to pick up the bottle, the manager confronted me about the return then became very upset and accused me of lying about the leaking bottle, he tried to get me to argue with him about it then threw a little fit, I was given the bottle and told never to return, it seemed rather odd to me that this guy would be so upset about the return of a faulty product. Follow up: So I found out later the same day that the cowardly little fellow that manages this store used my information from past purchases to find out who my employer is and contacted my employer in a petty attempt to get me fired from my job. He made up a ridiculous story about the “incident” completely fabricating a scenario including customers and employees that were not even in the store. After hearing the story, I realized that he was quite disgruntled due to being criticized about the lack of communication and planning and used the opportunity when I returned the following week to attempt to set up a scenario to “get back at me”, as stated by one of his other employees. I was not there on company business nor was it a company purchase so the only thing achieved by doing this is him showing that he is a blatant liar and incredibly incapable at doing the job that he was hired for. It is unfortunate for anyone that has to deal with this sad little person. Napa corporate has been notified of this absolutely shameful behavior happening under their noses and likely will not do anything about it. Take it for what it’s worth, there are many better options than having to deal with this nonsense!