WM - Erie Hauling PA 16509

H

Harland Simkovitch

When they do pick up the garbage they do a decent job. My issue is you can never reach anyone by phone to ask a question or complain about an issue. They sure do have a good monopoly going on because they buy all the other ones up and can charge whatever. This month's bill just went up. They sent a bill by email of the charge and then automatically processed payment without my consent. I do not and have never auto paid any month prior too. Keep in mind the change was due yesterday and I just got the bill today.

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Alan

So far, so good. I just recently switched. Better pricing is one reason. Communication has been outstanding , very easy to work with.They are very proactive. My previous service, LRS, missed a lot of pick-ups and really didn't seem to care about that. Their accounting and auto bill pay system was a nightmare. They don't reply to email messages, even though they say they will respond in 24 hours. If you try calling, you get put in a loop, and then it eventually just disconnects.

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Belle B

If I could pick less than one star I would. I canceled my service due to them not picking up my garbage for 3 months! They still charged me for pick up even though they never even came to get it because of "weather" but as soon as I cancel my service they can pick up my trash bin in a blizzard?! Funny how that works.