Piazza Volkswagen of Ardmore Service Center PA 19003

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Maurice Parks

I drop my car off forservice with my scheduled appointment Thursday 02/05/26 for 2 issues with my Tiguan at Piazza Volkswagen of Ardmore 205 E. Lancaster Ave.Ardmore PA 19003. The start/stop when driving for engine efficiency is not working and when I drive and come to a complete stop randomly the car would put itself in park and put the parking brake on by itself. Thursday before service closing I called to get an update on the car and they said they were still looking into it and would need to hold it overnight. Friday comes and no update all day so I call before closing and service says they are going back and forth with VW people to figure out what's the issue. Saturday I hear nothing from service so I call late Saturday to be told that they are charging something on the car to see if that works and Monday I should be able to pick the car up. Monday 02/09 I hear nothing and when I call in the afternoon, they can't find the Tech or whoever else was supposed to be working and to call back in a half hour. I call back and speak to I believe the tech who tells me they have not resolved the start/stop issue and ask me if I really need to use start/stop because it also can affect the car. Also he has no clue about there being another issue with the car because it was not communicated to him but did say that definitely should not happen with the car. I told him I want to pick my car up today and it's been 5 days without my vehicle with no answers or fixes. This is totally unacceptable. He said to give him an hour to call me back and I get no call back after that hour and go another day without my car .Tuesday I call and let them know Im coming to get my car, I believe I spoke to a guy named Nekou the past couple days and he has been nothing but rude and non helpful. The first time I spoke to him and briefly explained the issue he told me he was not the tech so he could not help and to call back when the tech was there. The day I want to get my car asap he wants to try and call a manager now and get back to me and wants to go back and forth with me about getting the car and he does not like my tone on the phone now (laughable). I get to the dealership and speak to another guy I believe Vincent who has no answer for me and says they were going back and forth with VW to see what the issue was and he would have resolved with a loaner car but does not have one available. There was no apology no nothing to help just got my keys and thats it. I have never had such service with a car. unacceptable and have not been provided any resolution or even accommodation.

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Thomas

Fantastic team of professionals in the Service Department. We have an older car and we feel so supported with honest staff who have taken the time to root out our issue and make sure all systems were a go before releasing the car! Also, the friendliness upon arriving from everyone is so refreshing! I Highly recommend this team!

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Brian Fields

The worst customer service I've ever received from.a dealership.in MY LIFE. Piazza Auto.group.willnever see a single dime of my money again. I'd rather walk, before I ever take my Volkswagen there again