Crash Champions Collision Repair East Clarksville TN 37040

B

Brandon Galloway

This review is for the location on Wilma Rudolph Blvd. I think it’s important to note that these were nice people. They were not once rude or disrespectful to me and that within itself deserves a star. However, that’s about all the positive I can say about this experience. From the very beginning, everything they said they would do for the repair was false. At the beginning, they did not keep me updated for weeks and I was only updated when I called them. I had to call and sometimes even go to the store because they wouldn’t return my calls. My estimator was a nice guy, but it felt like he would just tell me different things and that wasn’t true. My completion date went from Dec 19 to Dec 23, to Dec 31, to Jan 6, to Jan 9, to Jan 13. My estimator (Super nice guy) will get on the phone with me and assure me that my car will be completed by a certain date and I would spend the entire day trying to call the place and get no response. He would text me even when I asked him to call. I finally got in contact with him over the phone and of course the car was still not ready. The insurance only covers rentals for 30 days. Crash Champions did not offer to cover the rental at all until I was without a vehicle for a week during Christmas. My estimator would tell me one thing over the phone, such as a new part that needed to be ordered after having the vehicle for 6 weeks, only for the front desk receptionist to tell me something completely different. The lack of accountability (at the beginning), professionalism, and timeliness really caused me issues. They would blame the vendors; they would blame almost everyone but themselves. After about 6 weeks when I really had to verbalize my frustrations, things started to get a little better. I started getting daily updates, though almost all of them were disappointing. It took them 2.5 days to realize they could not calibrate my car, and it needed to go to the dealership for calibration. I was told it would be ready to go once they got it back from the dealership. It was then that I made the decision to trade the car in and get something else. I lost complete trust in them and felt that I would continue to have issues with the vehicle going forward. I ended up getting my car back on 01/16 and the check engine light was on. It was due to them putting on an aftermarket part in the bumper and likely would’ve been another week or 2 for them to order the right part and get it installed. Luckily, the dealership worked with me so I can successfully trade the car in and get something else. These were nice people. I want to stress that. This was a nightmare experience for me, and I would not recommend them.

s

sugar Juju

Someone hit my car while it was parked outside of a bank and good thing she waited and provided a information and said sorry! Super good :) anyways brought my car here and they took care of it very well and did an amazing job thank you! And gave me a lifetime warranty “ Ohlala “ and great costumer service especially Kolby he did extra mile even tho they were closed he came back and released my car ? appreciated so much :) 101% recommend

G

Gracie Williams

Love the team at this location! The front desk manger is super polite and personable, Kim and Jacques are also super great! I’ve had both of them as my service managers and they are both very caring and go above and beyond with their service. They worked directly with state farm so all I had to do was set up a drop off time and a rental! They go super in depth with all the repairs and keep it simple! I’m new to the area so finding a trustworthy shop was scary but I will recommend them to everyone! My car was finished before the estimated time as well!