Pick Your Part - Chicago IL 60639

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Juan Carlos

I went in today 11-20-2025 for a rear door handle, when I was checking out, around 1:15pm, I noticed that my receipt said that I got charged for a 90 day guarantee, I told the guy that was at the cashier that I didn't want the guarantee, being that I knew the handle was in good working condition. He told me that I should of said something before he rang me up, and that he couldn't do anything about it. I asked why did I get charged, he said because that's an automatic charge, I said that how come he did ask me if I wanted the guarantee. He's response was that he doesn't need to ask me, he said you need to read the signs, I said the signs say guarantee is optional. Then he told me that in order for me to get the guarantee refund, I would have to return the part and get a whole refund. Then go back to the yard and remove another handle smdh. How can a guarantee be optional but then get charged automatically without being asked if you want it. The guy that rang me up had no customer service, he should be trained or transferred to do something in the yard where he doesn't deal with customers. Something needs to be done about this because I've seen similar posts. Employees like this make a business look horrible.

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Mike Rodrigues

This was quick and easy process. I received a quote from them. We agreed to a pick up time and location (They charge $50 for a pickup fee) and conducted a legit transaction. Didn't have any issues in the process. Id like to shout out the gentleman from APA towing that came and picked it up. He helped me push the truck out of my garage. We stuggled a bit but he held it down and we were able to move it. Would recommend

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Mike Quick

Title: Advertised price not honored Review: I found an engine listed by LKQ on Car-Part for $1,106. When I called the number on the listing, it went directly to LKQ in Illinois, and I was directed to their website to purchase it. The exact same engine with the same part number was listed there for $1,223.50. Since it was after hours and I wanted to secure the engine, I purchased it. The next day I contacted customer service expecting them to correct the difference since it was their own listing. Customer service (Jo) first said the difference was due to shipping, which made no sense because I also paid $330 separately for shipping. Then she said it was tax, even though tax was also added on top of the $1,223.50 purchase price. The final explanation was that they “don’t price match other companies.” The issue is this was not another company — it was LKQ’s own listing on Car-Part, their own phone number, and their own website. Refusing to honor your own advertised price is disappointing and feels like a very misleading way to do business.