Unique Auto Body Saratoga Springs UT 84045

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One Lonely Visitor 97

I was not totally satisfied with the results of my vehicles repair for a few reasons. I got quotes from two body shops, with Unique Auto Body quote being slightly higher in price. I ended up choosing unique because in the quote I was told that I would be getting a completely new rear bumper instead of trying to rework the existing bumper. However, upon completion of the repairs I was informed that they in fact did not replace the bumper, and just reworked the existing one. Then when I did get the vehicle back, I noticed significant circular scratches on the rear driver taillight housing. I have photos showing that the scratches were not there before repairs began, and the scratches are very clearly from some sort of circular brush or polisher. When I returned to the body shop with the vehicle, I went over the scratches with Sawyer who seemed to not understand the fact that these scratches happened in the shop. He continued asking questions confirming the insurance of the party who hit me, and made it seem like he wanted to add these scratches to the original claim of damages. When I asked what we could do, he said "can I drive it around back for like 10 minutes so my guys can look at it, see if there's anything we can do and if not report it to the insurance?" I declined, because there's no need to report it to my insurance on file, the shop did the damage, and he seemed to just not really care. I did not want him taking my car again for who knows how long, when I am already a little bit frustrated with results. I would've just thought that a reputable business would do everything they could to make me happy and if there was a mistake made by the shop during repairs, I should made top priority in getting things taken care of ASAP. Not "hey lemme ake it out back see what my guys can do" It's a $200 taillight housing and two screws. I also couldn't get a clear answer on whether or not my car was put on a lift, or if the rear wheels were taken off. I kept getting "I don't know." Or "I don't think they would've." Very frustrating and I just expected a little bit more professionalism and sense of urgency and care from the staff, as well as having the front desk guys maybe be a little more knowledgeable on what was done to the customers vehicle before turning it over to the customer. Otherwise, why not just have the shop tech come out and tell us what was done? The final work on the original damage was satisfactory, but was kind of negated by the taillight scratches and staff interactions.

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Ethan McKague

Had some fender and headlight damage that needed repairing. They did a pretty good job, but on first inspection, things didn't line up on the repaired side nearly as well as the other, undamaged side. To their credit, they did spend more time lining things up after I pointed it out, and they improved it slightly, but there are still very noticeable gaps on the repaired side. I was told on second review that this was just the best they could do. In all honesty, it's pretty good. Just not great.

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Colleen Briones

I called them this afternoon because after going to the car wash, one of my side mirrors flipped in the complete opposite of direction and wouldn’t budge. They told me to come right in and that they would take a look at it for me.They worked on my car for about an hour trying to fix it. Eventually, with some force, they were able to get my mirror back into the correct position. Zac was so kind and updated me through the whole process of them trying to fix it. In the end, they didn’t charge me a single penny and we’re just happy to help me out. Such a great company! They saved me probably over $2000. Thank you!!!!