NAPA Auto Parts - Lorton VA 22079

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MRome

Walked in to the empty store and no acknowledgment from either the two fellas behind the counter, I had to greet them with a “good afternoon gentlemen”. I went to turn in the “core” old battery to get my $19 back, they said I needed a receipt… like really? Can’t they look it up (I thought), anyway so I said ok and they watched me walk to my car to look for it for several minutes. I did not find it so I walked in again to pick up my old battery and leave then they started moving and checking if there was another way then can look it up, what an unpleasant extra work I caused! I didn’t argue and took it lightly with humor, but has to be said so hopefully next customer es better served.

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Mohammed Noori

FALSE ADVERTISING!!! They will say they offer returns on their overpriced "premium" parts "if it doesn't work", but once you bring the items back with receipt TWO DAYS after buying it, they will say "I can't sell it anymore because it has already been installed and its collected smell and color". I have a old car and its common to see some minor grease when my mechanic installed the part to test it and uninstalled it. Their part made my problem even worse. Its sad seeing companies being dishonest and unprofessional. Don't offer returns if you are not gonna take the responsibility!

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Dave

Seems like anything I need, they have is stock. Price is reasonable (slightly higher than online, but no shipping charge and immediately have item in hand). Have been coming to this store for 30 years - will keep coming back; will gladly pay a little more to have a store that has ample inventory and a knowledgable staff.