Ourisman Kia of Fairfax Parts Center VA 22030

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jannet paulino

I have always preferred buying my cars online, but this was the first time I encountered such a seamless experience. From start to finish, everything was truly impressive. I secured an outstanding deal on the price, and I couldn’t be happier with the value I received. The professionalism of the sales department stood out—it was clear that they knew their stuff and were genuinely committed to helping me find the right vehicle. The financing process was smooth, with transparent options and no hidden fees, making it easy to understand my choices. Even the manager was approachable and accommodating, ensuring that all my questions were answered. It felt like I was working with a team that truly cared about my satisfaction. Overall, I am incredibly pleased with my purchase and grateful for the exceptional service. Thank you so much to everyone involved!

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James Ahn

I am actually stunned and flabbergasted by how terrible the service here was. It took them 6 weeks to diagnose and "fix" my car. There were a lack of responses and general inactivity linked with ridiculous excuses. I was charged an absurd price of $3700 to replace a wheel axle, wheel bearing, and wheel. I only decided to pay it, because I need to have a car to function in Northern Virginia. I can't wait for months without a car. I also believed they would at least do a good job if I paid that much. My naivety and general faith in humanity were horribly wrong. My car now makes scrapping sounds when I take a hard left or right turn. I e-mailed them about it, but I'm afraid to ask them about it, because I'm pretty sure they'll find another way to swindle me. I think they would waste my time more, leaving me car-less for longer periods of time. I don't make a point about refusing a place of business for being that inept, but this place moved mountains in that regard.

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Brian Ladd

Danielle in the service department at Ourisman Kia of Fairfax was professional and easy to work with. She explained the process clearly and treated me with respect throughout the visit. Solid service experience.