Rairdon's Honda of Burien WA 98148

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Tim Bowman

Our former car was totaled in an accident and we went for a walk on a Sunday afternoon along 1st Avenue in Burien, Wa to see what might be available. At Rairdon Honda we spotted a very clean older Odyssey and were examining it. The car did have a QR code in the window that gave us more detailed information about it. A salesman, Jonathon, approached & asked if he could help. We examined the car in detail, but were unsure at that time if our car was going to be totaled. While there was interest in the vehicle online, because we were there in person, he offered to hold the car for 24 hours and we eventually accepted his offer. We went in the dealership and filled out some paperwork (everything was explained in detail to our satisfaction). Our transaction was pretty straightforward as we weren't financing the vehicle. After a short wait we finished up the paperwork with the finance manager and left the dealership. The next morning our old car was deemed a total loss, so I texted Jonathan that we'd take the vehicle and that we'd be there just before noon. We arrived and the car was ready for delivery. We shook hands and I took the keys and drove off. Our transaction was smooth and easy with no pressure. Based on our experience, I heartily recommend working with Jonathan .

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Reanna Ballard

Bought a 22 Toyota Camry beginning of October. They claimed the vehicle had no record of any accidents and claimed to have done the proper inspections and did not. I drove it off the lot unknowingly with a bent strut and bad tires. They refused to come down on the price at all. They wouldn’t offer any deals on having the windows tinted and were very rude about this when we asked. I should have never bought this car based on the lack of courtesy from Vanessa. I paid $230 for a diagnostics at Toyota because there was a clunking noise coming from my left front tire since I bought the car and I noticed the tire was tilted. Toyota provided me with a carfax report that indicated 2 accidents to the front left (which would explain the bent strut and clunking) and right rear prior to me buying it. Vanessa Soto was the sales person and Justin Luong was the sales manager I spoke with about the issue. He was very rude and said he can “take this phone call and you know” telling me he doesn’t have to talk to us. I bought the extend warranty thinking this would cover the issue but because I bought the vehicle like that, warranty won’t cover it. We asked if they could either pay for repairs or fix it with their mechanic to make it right because they insisted it passed safety check and had no accidents when diagnostics at Toyota highly recommended not driving the vehicle til the issue is fixed and also provided a carfax indicating the 2 accidents it has been in. I will never recommend this dealership or any Raidon of Honda at that. Insensitive people who highly lack honesty, accountability and compassion towards their customers in making things right. I would give this place, Venessa Soto and Justin Luong negative stars if it was an option.

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Manny Martinez

I want to start by saying that I have always liked Honda cars. The first time I went to Honda of Burien was in 2015. They treated me as if I was asking them to give me a car for free. The customer service was very bad, so I left and went to Nissan. They treated me very well there and I bought a brand-new car. In 2022 I returned to Honda of Burien and my experience was different. They treated me very professionally. However, yesterday I went back because my truck was there getting a problem with the camera fixed. It was curious because as soon as I dropped it off, they called me and offered to buy it. They offered me $28,000, and since my job requires me to drive a lot, I thought about buying a hybrid car. But when I started negotiating, the salesperson, whose name is Arnas, kept trying to offer me a different car the whole time, always with very high payments. I have excellent credit, and then they tried to offer me only $20,000 for my truck. The whole experience was very unpleasant. When I was leaving, his manager came after me and asked if we could talk and if I would give them a second opportunity, but it was already too late. I left, crossed the street to Toyota, and drove away with the car I wanted and received a fair deal. I think from now on I will be taking my business to Toyota.