FTD Auto - Bartlett IL 60103

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Danny J

When my Jeep started having a few issues, I reached out via their chat feature for a quote. Pete quickly got in touch, invited me to stop by and have the team scope it out. What really stood out was how genuinely friendly and caring Pete was. He took the time to walk me through every detail in a clear, patient way, and you could tell he truly cared about getting things right. The customer service was top-notch and made the whole process stress-free. They even hooked me up with a rental car from Enterprise (and covered the cost — huge bonus!). The pricing was very fair compared to other quotes I got, and they resolved all the issues perfectly. I drove away with a fully fixed Jeep and a big smile. Hands down one of the best auto repair experiences I've ever had. Super friendly, honest, and professional — I'll definitely be back for all my future needs. Thanks again to Pete and the team — you guys rock! ?✨

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Abdulrahim Mohammed

(Issue resolved) My break caliper is falling off after my visit here. I came to get my axles replaced and they did a fine job. But they must’ve forgot to put the screw for the caliper back in???? That’s incredibly unsafe and dangerous?!!!!!!!!!! At the end they towed my car back to the shop for free and fixed everything up. They even gave me some store credit to try and make things right. I appreciated that they were able to admit the mistake and they did their best afterwards to make up for it. Nice respectful people!

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Josh Tapley

I originally had a good experience with this shop, which is why this situation is so disappointing. Unfortunately, the car has continued to break down, and we are now dealing with issues again. This will be the third or fourth time the vehicle has had to go back to a shop for problems. Since I have moved to St. Louis, I recently called to request warranty information so we could address the latest issue. The young lady who answered the phone hung up during the call. When I called back, they claimed she had placed me on hold. Customer service 101 is simply informing the person on the other end that they are being placed on hold. That did not happen. Between the repeated mechanical problems and the poor customer service when trying to resolve the situation, the experience has been extremely frustrating. If I still lived in the area, I would not choose to do business with this shop again.