VA Auto Service of Fairfax VA 22032

A

Aliyah Richards

I came in with my husband's car, and was very impressed. Been in a couple times over a few years. Tony obviously trys to bring the best people to his shop and it shows. This time his customer service was better than before. Eric is new, and very knowledgeable. Didn't mind me asking alot of questions. He got our car right in, and made me feel welcome. Many shops around here leave alot to be desired, and do not feel welcoming. But Va auto service from start to finish is the best I have seen.

C

Christopher White

Save your time and go to Burke Auto Service Experts. I made a $630 mistake by going to the cheaper place. I came for a TPMS Replacement in all four tires. I was charged $640 for parts and labor. Upon receiving my truck back, the warning light on the dash was still was still on. I asked the owner and he told me you need to take it to a dealership to fix completely. I did just that and was quoted $630 to fix the issues they started. Image was taken in the parking lot and they would not re-look at my truck.

R

Randy Rogers

Avoid VA Auto Service of Fairfax – Dishonest, Overpriced, and Predatory Practices My experience with VA Auto Service of Fairfax has been nothing short of a nightmare, and I would strongly recommend that anyone considering their services look elsewhere. They took complete advantage of my situation while I was serving overseas, leaving my wife stranded and our family with a massive, unapproved bill. Here is a summary of the issues we faced: Unauthorized Repairs and Overcharging My wife brought the car in after our daughter hit a curb. The initial process with the insurance company and the adjuster seemed fine. I explicitly texted the garage and the adjuster confirmed with them that no work was to be done without insurance approval and my authorization. Despite these clear instructions, VA Auto Service performed thousands of dollars of "supplemental" work and used parts that were explicitly not the ones recommended by our insurance company. The insurance adjuster informed me that the shop charged nearly double the industry standard for labor and used different parts to inflate the bill. They proceeded without anyone's approval—not the insurer's, not mine—and then expected us to foot the bill. Predatory Tactics and Bullying Because I was overseas and my wife needed the car for daily life, they knew we were in a vulnerable position. While I was attempting to coordinate the insurance company's review of the unauthorized charges, the garage began aggressive collection tactics. I received texts demanding immediate payment to get "their money," threatening to start charging daily storage fees. Incredibly, another employee contradicted this by assuring me as a "family business" they had plenty of parking and no storage fees would apply. They are clearly not on the same page, creating confusion and massive stress. We felt forced to pay the extra $2,000 just to release our vehicle. New Damage and Evasive Customer Service To make a terrible situation worse, my wife noticed a significant new scratch on the passenger side door when she picked up the car that was not there before drop-off. When I inquired, they immediately claimed their intake photos proved the scratch was preexisting. I asked to see these photos. They sent me every single angle of the car except the passenger side door. When I pointed this out and asked specifically for a passenger-side view upon intake, they sent me a photo taken after all the repairs and new tires were installed. They promised their "boss" would provide the original intake photo days later, but they have since gone silent and I have received nothing. This business is dishonest, overpriced, unprofessional, and takes advantage of customers in difficult situations. Do yourself a favor and find a reputable shop.