Austin Atv Parts & Service KY 40828

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Tyler Lewis

Took my bike here for a full rebuild and he was short with me as soon as I walked in and didn't want to listen to what I wanted done and rushed me out. Kept my bike for five weeks and didn't call me once. Communication was none existent. I called 3 times (once a week after the second week) first time I was rushed off the phone no update I was very cordial. Second time I was rushed off the phone no update (again very cordial). Third time I very nicely just asked when they would be able to start on it (not finish it I was in no hurry). He rushed me off the phone and said he'd call me in 20 or 30 minutes. I called back in an hour after he didn't keep his word and he said he'd tell me when he felt like it and laughed over the phone and hung up. I took my bike to B and N ATV repair and they started on it next day. I believe that he is taking on more work than he can handle or is a poor business manager but I didn't feel comfortable with my property being in his possession. Wasted 5 weeks.

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Jacob Royer

They saved the day and had everything we needed in stock at a damn good price !

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joshua Watson

This place was great! We drowned out a bike at Black Mountain and the staff suggested we stop in at Austin's on the way back to our cabin. I am certainly glad we did! We got the parts we needed to get the bike back up and running that afternoon; the staff and the customers in the store were all fantastic! They treated us like they had known us for years, engaged us in great conversation, tips on the bike and local places to check out. We fell in love with Harlan County on this trip.