Royal Oaks Parts Department KY 42001

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Matthew Gill

Short version; My Wife and I have kids with special needs. We decided to get a second vehicle. Our daughter was in a bad situation and might have had to be taken 4 hours away at the drop of the hat. Bought a vehicle and had to take it back within days for an oil change. They reported two error codes were active. Said the tech would speak to me if anything was wrong. Nobody did and sent me on my way. Two days later on our way to Louisville problems arose directly from the error codes. I was told to bring it back. My Wife was treated horribly. We were lied to, given a loaner with virtually no gas. Then replaced with another days later on empty. Every time we spoke it was a lie. We were without our vehicle for 5 days. They refused to keep their word at every turn. I was told work was done that never was on things that don't exist. I have a technical background. I have worked retail and service jobs. This was unacceptable. They were hateful to my Wife. Their service department lies and commits fraud. Beware 'Barbara', Jordan Knott, Jake Sims and pretty much everyone there. You cannot trust anyone or anything there. They are all smiles and will deflect all concern and placate you with empty promises. All they had to do was be honest and everything could have been avoided. Scheduling an appointment could have resolved everything at the manufacturer's dealer. Instead we were misled and taken advantage of. Unprofessional, untrustworthy and inexcusable. Beware.

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Anita King

I ordered my part it took a week to get, no biggie, when it arrived it wasn't what I ordered, waiting now a week for Heath or Keith to process my refund and waiting for a shipping label for UPS to send back parts. This refund process shouldn't have taken no more than an hour to process, yet it's been a week and still no label, no refund processed in a timely manner so I guess it's tine to contact the owner. I well know this should not take this long. When I called today, Dec 2, 2016 Heath or Keith told me he would process my refund within two hours that was 9am, still nothing! If you want good customer service I would buy from somewhere else, I not getting it here.

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Carl Douglas

We visited the service department here for an oil change. The people was nice, the waiting area comfortable,but the wait time was long ! Our appointment was at 10am, arrival time was about 0945am,and they did not have us ready until almost 3 hours later. The people was friendly and professional, but be prepared to wait.