Mac's Automotive Repair and Towing Service VA 23072

R

Richard Owens

I’d like to thank the staff at Mac’s automotive repair for fixing my truck quickly. I had it towed in that morning and later that day they called and let me know it was ready. That’s nice Service for someone out of town.

J

Jean ortiz cruz

When I came back because the car started pulling again, the tech showed me some photos of old bent spots under the car. I clearly told him those bends were already there long before the initial alignment. Instead of listening, he acted like I wasn’t being truthful. At the counter, the employee spoke to me with a very dismissive, condescending attitude, calling me “honey” and saying, “Mac says it’s not under warranty, so it’s not.” She also said, “This is the third time it’s being aligned,” even though I paid for every alignment myself — nothing was ever free. I didn’t mind paying for a new alignment but the way the situation was handled — the attitude, the assumptions, and the disrespect — is the reason I won’t be returning.

S

Sacha Lynch

All our vehicles get inspected here and the service is great, always very friendly and knowledgeable