O'Reilly Auto Parts KY 42003

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Jack Russell

Stopped in to work on my car as it needed a new blower motor resistor. They were very patient and helpful with me, allowed me to barrow tools to do the job and even helped me find the correct sized socket for the trim that was in the way even when the video i was following to change the resistor didn't specify. They went above and beyond to help me out and will definitely come to this location again despite the drive from my house just for the fantastic service.

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Steve C.

Well. Let me tell you. Dawn (the store manager) is out of this world amazing. I called her before leaving my home this morning to verify parts I needed were in stock and she was very very knowledgeable and very helpful over the phone. And then silly me went to the paducha store by mistake by mall.side. I can't not remeber what the store managers name was at the paducha mall.side but she was absolutely no Dawn from loanoak store. That manager which I think started with a "k" maybe (i dont know she was so rude to me I wouldnt care to remeber) I asked if she was the one I spoke to this morning and her attitude was down right disrespectful and disgusting, she then said " do i look like a dawn?" She said that was the lone oak store. I said oh my mistake ill.go there, we already talked and she had knowldge of what I needed. Then this lady wanted to freaking argue with me about what I was gonna do with my day. She picks up her phone calls the lone oak store to ask what parts I needed after telling her I was going to the other store. I just let her keep talking disrespectful to me as I walked out the store. Got to the lone oak store and I was greatest amazing asked for Dawn she came out and my experience there was just great. I will in the future when ever I need o reillys im going to lone oak. The employees were great, the atmosphere was top notch and their willingness to help me beyond what I thought I need was 5 star service. I am 100 percent sure I wouldnt get the help I needed from mall side.

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Paula Madsen

I have to say Dawn, Monty and the rest of the employees are Amazing. We broke down and they all went above and beyond. Thank you for caring and your compassion.