Banister Nissan Of Chesapeake Service VA 23320

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robert sprankle

Brought my ‘25 Frontier in a second time to replace the faulty seatbelt on June 17. (Read my review in "Banister Nissan of Chesapeake" from mid-June for the first part of this experience!) Picked up my truck on June 18 and found a 3”x4” scuff mark on my rear bumper, multiple paint scratches front and rear driver side door and door jamb, dirty fingerprints on the headliner and dirty forearm print on the back of the driver’s seat. Banister Nissan of Chesapeake needs some service techs who care about their customer’s vehicles! Next: June 23rd dropped truck off to have the paint repaired and interior marks cleaned up. June 24th, I stopped to pick up and their paint guy missed two scratches on the rear door. I was told that they would fix this and asked me to come back June 25th. However, when I called before driving an hour + to pick it up, I was told my truck was still not ready on June 25th. The Service Manager stated he was not happy with the results and wanted to keep the truck until the following Tuesday, July 1st, and have the paint guy fix it right. I requested Service Dept call me when it is ready for pick up. Best wishes to anyone trying to call Banister Nissan’s Service Dept.! Impossible to reach anyone! Finally, I was called late July 1st. Too late for me to make that drive. I did pick up my truck on July 2nd! This whole fiasco started on June 12th trying to fix a faulty seatbelt! Three weeks and two seatbelts later, I still have some finger marks on my headliner and I can easily see a few of the marks in the door jamb where they used a touchup paint pen on the scratches! Also, when I dropped my truck off, it had slightly less than a full tank of gas. At pick up, with less than 2 miles added to the odometer, I now have just over 3/4 tank of gas. My distance to empty was 394 miles when I left it, and 284 miles at pick up. Where did 110 miles of distance to empty go?! Thats nearly 5 gallons of gas! Oh, I found my AC thermostat set to 60 degrees. I never have it that low and even have a picture from drop off showing 76 degrees on my ac unit! (Yes, I learned to take pictures of EVERYTHING before leaving my vehicle at Banister Nissan for service.) Unsettling to know that service techs were literally just "chilling" in my vehicle during work hours, wasting MY GAS and putting wear and tear on my engine & AC! Pictures to show what has happened to my truck in their care. I will never purchase a Banister product again!

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Conor Flaherty

I’m extremely frustrated and disappointed with the service I received at your dealership. Just one week after having the oil changed on my 2024 Nissan Altima, I have discovered a significant oil leak beneath the vehicle—something that should never happen after a routine maintenance service. This is completely unacceptable. I trusted your team to perform basic service correctly, and now I'm dealing with a mess in my driveway and serious concerns about potential damage to my engine. It’s clear that something was either done incorrectly or not done at all. I expect this issue to be taken seriously and resolved immediately. Please let me know how you plan to fix the problem and whether I need to bring the vehicle back in—or if I should take it somewhere else and send you the bill.

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Carol Burgess

I always have a great experience at Banister Nissan of Chesapeake. They are a trusted, family atmosphere location and my advisor AJ Reid is the BEST! He always explain the services in detail and make sure I know what I am paying for.