Kingwood Tire and Automotive Service | Collision Repair | Transmission repair Expert | Automobile Expert | TX 77339

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jvzlynx

I am extremely disappointed with my recent experience at Kingwood Tire and Auto. My car would not start after my gear shift locked while I was reversing out of my driveway. I called the shop, and Anthony arranged for a third-party tow company (emc towing) to bring my vehicle in. The tow driver told me the charge would be $85, which I agreed to. The next morning, Anthony called and said there was an electrical issue because the car was not registering that it was in park. He also stated there would be a $200 diagnostic fee. When I asked for my total including the tow, he mentioned $135 for the tow. I informed him that the tow driver had quoted me $85. He insisted $135 was correct. Before signing anything, I contacted the tow company directly and was sent a copy of the receipt. They confirmed the tow was $85 and stated they did not know why I was being charged $135. When I called Anthony back with this information, he continued arguing and insisted I owed $135. When my sister and I arrived at the shop to pay, Anthony told us he could charge whatever he wanted and that we could not retrieve the vehicle unless we paid $135. He was dismissive toward my sister and questioned why she was speaking, and simply disrespectful. I called the tow company on speaker phone in front of him, and they again confirmed that $85 was the correct charge and Anthony was upcharging me. Anthony continued to claim otherwise. As we were leaving the building, Anthony loudly yelled, “Every time you come here it’s always something with you,” in front of customers and staff. For context, I have only been there for maybe 3 routine oil changes and have never caused any issues as I’m on my macbook doing homework until checkout. Anthony called me back and suddenly said I could pick up my car for $85 but told me not to return because I “always start problems.” When I asked him to explain what problems, he could not provide an answer. He then went on saying that I never pay for my services, which is weird because every bill I’ve ever received, I paid. He also said I never pay for them for the ride home, which was on 1 occasion (I was informed that it was a complimentary service). When we returned with my sister’s husband, Anthony adjusted the charge to $85. My sister’s husband inspected my vehicle himself and discovered there was no electrical issue at all. The problem was simply a small $15 gear shift component that needed replacement. There was no justification for a $200 diagnostic fee for an electrical issue that did not exist. I was able to drive my car home immediately after. This entire situation felt dishonest and highly unprofessional. I was spoken to disrespectfully, overcharged for a tow, and quoted for a major diagnostic issue that turned out to be incorrect. Customers deserve transparency, respect, and honesty — none of which I experienced here. I will not be returning Anthony, thank you.

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UnderCover Boss Marketing

We received a flyer in the mail for an oil change special and decided to call, as we wanted to bring in multiple vehicles. From the very first phone call, David made a lasting impression. He was professional, welcoming, and immediately put us at ease. He assured us he could take care of everything and even included a complimentary tire rotation and car wash, genuinely expressing that he wanted to earn our business. It has been a long time since we’ve experienced customer service at this level. As owners of a marketing company, we firmly believe that a business’s strongest asset is its team—and with people like David, Kingwood Tire and Automotive Service can only continue to succeed. We highly recommend Kingwood Tire and Automotive Service for all your automotive needs. They are now our go-to for all of our vehicles. Be sure to ask for David—he truly is the best.

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Karen Le Sueur

This oil change was a very positive experience for me. I was recommended by a friend who had use KT&A for many years. The coupon she gave me saved almost $100 over a dealership for same services. I was met by a friendly greeting, assisted right away. I waited in a very comfortable easy chair, in a great-temperature room. The service was efficient, i was told about other services to consider but was NOT pressured to do them. I'll be back! Great service experience!