Carquest Auto Parts - SAM-CAP AUTO PARTS NH 03079

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Dan Ouellette

Went into Carquest for a battery. They keep the batteries in the back, totally fine. The guy asked the year, make and model of the car and brought out a battery for me. Popped that battery into the car and about a month later, started having issues with it starting. Brought it to the mechanic who told me it was not the right battery for the car and I should bring it back to where I bought it. Called CarQuest and was told it is my responsibility to make sure the battery is correct even though I was not the one who selected the battery, I trusted the person working there. What is the point of this type of store where parts are kept behind the counter if they do not stand behind the fact that they are bringing out the correct parts based on the information provided. Went here because it feels like a more locally-owned location than an autozone or pepboys, but you'd be better off just dealing with them as this place does not stand behind the products they sell you.

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Do Bo

Service here is top notch. Very friendly and informative staff. Had part last minute for me so came here after another store had sold out. Only improvement I think would be super helpful for them to make is to keep an optional customer database for warranty purposes. If you buy a part here with a lifetime warranty, you MUST keep receipt, which is printed on standard receipt paper and I suspect ink would fade off of over time. I'm putting a new part on an old truck, so I doubt I will use the warranty on it, but if I was buying a part for a newer vehicle that I would suspect possibly needing to replace a couple years down the line, I would rather buy from a place that can keep records of those transactions and not need to depend on my receipt for proof.

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Karen McCann

One of the gentlemen carried my 2 gallons of washer fluid for me because of a hip problem going down the stairs. And then he put a gallon into that car for me! I was very impressed people just aren't that helpful anymore! So I gave him a $5 tip and felt good about it. Nice gentleman. The gentleman at the counter also was friendly and professional.