Frost's Garage Inc. ME 04444

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Kelsey

I have had good experiences with Frost in the past. They were reccomended to me by family who were faithful customers for at least a decade. I had a lot of trust in them and have been recommending them to absolutely everyone for years. I quite literally praised them for how trustworthy I found them to be every time I spoke with the shop. However, I was really disappointed with my most recent visit. I went in for a coolant system leak. They fixed the leak but they never provided any estimate verbally or otherwise, I remember them always being fair so I didnt question it. I signed the bill without even reading it over because I had the utmost faith in the integrity of this company. However, upon review, I was charged at the highest end, far above average for the job. I'm willing to pay good money for good work but according to their bill it seems like they might not have even done the added services that justify the high bill, to add insult to injury they also charged me for replacing my air filter, something they never asked about and never got approved. The worst part is I had just had it replaced 14 days prior at prompto. There was no way that my air filter required replacement after 14 days and for them to do it without permission and charge me for it is unacceptable. They also tried upselling me a battery over the phone saying that it was needed, I have a battery tester and my battery hasn't had any issues. When I asked questions they dropped the subject of a new battery completely. The owner is super nice. He even gave me a ride once. His family has owned the business for like 100 years and he has always been great to me. But as he looks towards retirement, it seems like this once trustworthy shop has turned unscrupulous, using predatory upselling practices to make an extra buck on top of premium prices. I also had a thermostat issue immediately after picking it up from the shop and when I called they said the earliest they could check it out was a week out. I ended up just going to another shop. Turns out my coolant system is still having issues. So while I paid top dollar, I'm not even sure they fully fixed the leak.

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Joshua Mcgilvray

I took my jeep over on a Friday to find out why it no running. They call me with a diagnosis of the fuel pump is gone and quoted me at $865 and said it would be done by tuesday. Tuesday came and I hadn't heard from them. I called and they told me the next day. Wednesday came and I didnt hear from them. I ended uo getting my jeep back 3 days later. Upon picking up my vehicle and riding through the work they did. I found out that they didnt even touch the fuel pump and that they misdiagnosed the problem. They never told me what the issue really was but instead did work that I did not authorize. They changed the up stream and down stream o2 sensors, a temperature control module and battery terminals and then charged me $1000 for parts and labor and charged me $143 and hour for 5 hours of work that I did not authorize them to do. If they would have called and gave me the right diagnoses I wouldn't have had them do the work because it was things I would have fixed myself. But instead they took it upon themselves to do the work without talking to me and charged me over the quote I was given

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Scott Reynolds

Frost's Garage is the best. Used them several times. We brought our old Subaru in for an AC issue. They said it might require removing the entire dash and estimated $600+. With a little investigating the mechanic found a workaround and fixed the issue. Total bill was $200. Honest and knowledgeable!