InterContinental the Willard Washington D.C. by IHG DC 20004

A

Aiden Briscoe

Absolutely exceptional service. From the moment we checked in until we checked out we were treated with upmost respect. The hotel itself and the room was very clean and classy. The beds and pillows were very comfortable, the most comfortable hotel bed I have ever slept in. Complementary Nespresso pods were very good and was a great start to the morning. Would extremely recommend this place to anyone, very upscale and classy.

W

William Spradlin

Great hotel! The room was beautiful and impeccably clean! The valet, front desk and housekeeping services were all very good. It’s a little pricey but we had a very nice stay here. Two warnings, though: 1. Stay away from the French restaurant there, Cafe Du Parc. Very rude host(s) and the food sucked. Just to give you a little insight, we wanted coffee and dessert the first night we arrived. The restaurant told us we couldn’t be seated in the main dining room if we didn’t order dinner, that we had to go to their little cafe area. No problem. We walked across the lobby to the cafe. The girl at the register didn’t say a word, just looked at us. We ordered 5 desserts and three coffees. Every dessert went in the trash after one bite. We would have complained but the girl had disappeared after bringing the food and coffees out and never came back! We actually had another incident at the main restaurant the morning we left but it’s too much to write…just do yourself a favor and stay away from Cafe Du Park. 2. The parking fee is a little excessive at $78/ day on top of the hotel charging you an additional $35/ day amenities fee

B

B SM

The rooms are amazing, the venue is beautiful, the common areas are inviting and cozy, the location is unparalleled. The food service is a catastrophe. We wanted coffee and pastries at the end of a wonderful day touring DC. We approached the podium, talking loudly about wanting cake and a nice place to quietly talk. The maitre denied us service, telling us the dining room was limited for full dinner, highly unusual. We were directed to the coffee shop where the coffee was good but the pastries were stale, chemical-tasting and overpriced. We disregarded this re-direction as a fluke, until we came down for breakfast the next day. The jerk at the podium, wearing seven metric tonnes of hair pomade, flat out told us that "the dinning room was limited for full breakfast service", and that we would be better served at the coffee shop. Fun fact, we had not discussed having "just coffee". He demanded to know our room number before giving us a table. Profiling of any kind is unbecoming to such a great hotel, and undermines the guests experience. Redirection and retraining of your hosts will go a long way.