Unionville Auto Body CT 06085

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Anthony Esposito

Wednesday Dec. 10th 2025. **Amendment to last reveiw** Since my last review, the owner contacted my roommate and told him at the end of last week. He would be on the phone with the insurance company Monday getting parts. That was this past monday here it's going on Thursday. Nothing has been done. We're trying to call the body shop and nobody's answering at the shop. So I contacted my credit card company that I used to pay the deductible and I PUT THE DEDUCTION $500.00 INTO DISPUTE. Now the body shop WILL NOT BE GETTING PAID!!! SOMEONE NEEDS TO CALL TONY TONIGHT OR TOMORROW I WELL BE BUSY MAKING PHONES AND COMPLAINS. THIS WELL BE THIRD TIME FOR FIXING FALLING OFF PART ON FRONT OF TRUCK, FRONT END ALIGNMENT WAS MESSED UP ON IMPACT FROM ACCIDENT AND ALL THE INSURANCE AND BODY SHOP WANT TO DO IS NICKEL AND DIME GOOD HONEST HARD WORKING PEOPLE. WELL NOW IF THIS DON'T WORK MY NEXT STEP IS TO FILE COMPLAINT TO CONSUMER PROTECTION AND THEN TO THE DEPARTMENT OF MOTOR VEHICLES TO HAVE AN INVESTIGATION DONE. THIS IS TOTALLY RIDICULOUS!!! ***Attention To All Must Read*** If there was a no star rating this would be the time I would use a NO STAR RATING !! DESPICABLE EXPERIENCE! After they toke 2 weeks. I told them when dropping off TOCOMA that because of accident it's alignment was off. They told me after I picked up the vehicle that the alignment the 1st time when they put a in complete chrome grille, that was damaged on the front of my car and called it done. Thinking I was an idiot and wouldn't notice it. They had it parked and said it was done WHEN IT WASN'T, That time was w/ Pat the OWNER Then 2nd time Pat was on vacation and partner tells me alignment wasn't done after pat told me it was!! He gave me a B/S LINE telling me that the insurance company would not authorize front alignment, When there was front end damage by the wheel. Then, I asked them what the excuse was for a damaged front grille, that was missing Chrome all across the top. Edge, and they told me the vehicle was done. Had I not pointed it out, it would have been a problem, so they had to keep the vehicle for another two weeks to order a new grille and replace the new grille. When they should have done it right? The first time they tried to get over on us. Not thinking we would notice a damaged grille. Then, when I went to close the hood, one of the plastic pieces under the passenger side, headlight fell out onto the ground. When I told them what kind of shabby work this was they told me they fix it, but they have to keep the car, which meant I wasted. The day returning a car that didn't need to be returned Luckily, I still had the rental. Then, when we went back to get it, the second time. All looked well. I do oil change few days ago, I open hood up to do oil change. Then I close hood and the piece under the light on both sides fall off. Now i'm missing the one on the driver's side and one on the passenger side. This is really the worst body shop experience I ever had. To think that I thought that we would get better service because my roommate went to school with the owner and in fact, we probably got the worst service Imaginable, even though he went to school with him. I TOLD RAY I WOULD NEVER WANTED TO GO HERE !! NOW I GET TO TELL HIM I RIGHT AGAIN! STAY AWAY. LOOK AT BAD REVEIW BEFORE GOING ANYWHERE! GOOD REVEIW ARE GENERATED BY COMPANIES AND COMPUTERS TO MAKE BAD COMPANIES DO BETTER BUSINESS.READ THE BAD REVIEWS, NOT THE GOOD ONES.THE BAD ONES ARE MORE ACCURATE ON HOW THE SERVICE THE COMPANY DOES.

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T Gugs

Another wonderful experience at Unionville Autobody! Having five cars in our family, we are bound to "visit" UA at least once a year! So very thankful for this small town business I can trust and a business that is known in town, for decades, for their honesty! I wouldn't know the first thing about autobody repairs or a paint job but I do know I can put all my trust in Pat, the owner. He actually took the time to help me understand the process, which is not easy when dealing with insurance. My insurance tried to dictate the repairs but after speaking with Pat and his team, they worked it all out. Thank God because I would NOT have the patience like Pat and his team do. You can tell this business has integrity as EVERYONE in town refers them for their service. They are the "Go To" for the Valley! Solid 5 STAR!

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Scott D. M

What you need to know before you go. Call Ahead, this Auromotive Technical Shop is busy. WHY, because they are True Professionals period. In for an oil change at 8;30 am out at 9:10. Cost, didn't even look, that's how confident I was/am with the service/experience. All said; Do It ~ SDM 10/2025.