Cummins Sales and Service ME 04074

C

Christopher MacDonald

My Cummins 7kw commercial gas powered generator stopped working due to a bad oil leak, whiched caused a lot of smoke and overheating. I scheduled an appointment a month after the incident, which was the soonest they could look at it. I brought it in, and left it. They said it was a bad oil filter, and replaced the oil filter. They failed to clean the spilled oil on the engine, so it was still a mess. I wiped to the best of my ability and went to use the generator again. 10 minutes in, I went outside and noticed a lot of smoke and overheating, again. At this point, I didn't trust Cummins, so I took it to my small engine guy. Come to find out, as my mechanic was cleaning all the oil off the engine, he noticed a leak coming from an engine gasket, which I honestly told the Cummins people.thst the leak was definitely coming from somewhere besides the oil filter; but they "tested it for 15 minutes with no issues". I called Cummins to get some information on a resolution to the issue; it is 5 years old, and 560 hours. Their warranty is 3 year, 2000 hours. All regular maintenance done on it. After 20 minutes on the phone, 4 transfers at the 1800 level, trying to get ahold of the Scarborough office, I got through. The woman i talked to was nice, and she said they would call back tomorrow, since it was the end of the day. They never called back. She did say to call back if they didn't call, but that shouldn't be my responsibility, and it takes 20 minutes to get through in the first place. I need my generator fixed, as it is critical to my business, so I am not dealing with Cummins anymore, and gave my small engine guy the green light to fix what he has diagnosed on it. As soon as this engine really kicks the bucket, I'm ripping it out and putting a Honda in.

E

Eric Brown

Took my motorhome to their shop last week and had a enjoyable time talking with the service rep. and the technicians about issues I had. Did great work and would highly recommend them needing work done on a Cummins engine. Definitely will be a repeat customer.

B

Bill Bélanger

I can't tell you how grateful I am to Bill and Nick who went out of their way to help us. We were traveling from Northern Maine to Arizona when we noticed a leak in our engine. I called Monday morning and even though they were very busy, agreed to take a look. They fixed my problem and we were on our way. They could have told us to come back at a scheduled time later in the week, but the fact that they took care of us at time of distress says a lot about this fine establishment and the folks who work there. BRAVO and thank you very much...