Advance Auto Parts 35405

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Malikah

Me and my husband had to drive over 2 hours to this store to assist my daughter due to the manager insisting that what we were saying in regards to her car was untrue. Her car alarm wouldn’t go off once the manager changed the battery. The manager also somehow broke the battery cable that went to the battery but he did repair it. My husband and I kept saying what needed to be done to cut off the alarm since we didn’t have a key fob. The manager kept insisting to us on the phone that we was wrong, so we had to stop what we was doing and drive over 2 hrs to Tuscaloosa. Once we arrived the staff seemed to disappear from inside of the store once they saw me and my husband arrive. My husband fixed the car alarm in less than 5 minutes, maybe less than that. Once they saw on camera we were about to leave, they all seemed to reappear. I went inside to let them know that the situation was handled and they did not appear to care and showed no interest. The manager pretended like he did not even know what I was talking about. So, in my opinion please watch these people whenever they install anything on your vehicle. They know nothing about cars and care less about you and your vehicle. So this was a big lesson for my daughter today. Watch these people, video it if you are inclined to do so. They will deny any and everything because they are not licensed mechanics.

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Munkir Tokage

Amazing Place Friendly Staff always helpful Thank you Range for the amazing assistance I wouldn't have made it home without you and Jenn was very friendly and knew her stuff Amazing customer service Above and Beyond

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Larry w

Both workers chewed food constantly while talking on the phone, used continuous profanity and never acknowledged I was in the store. When I walked up to the register the worker never even looked up. I can do without this store.

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Ms LITFIT

Special thank you to Cotton for providing exceptional customer service today. Very eager to help me define the issue with my car, friendly, and knowledgeable. I will always look for him when I go back for help. Again, thank you so much for your help!

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Sarah Falls

After dealing with the location at 5 Points, being given a bad battery and then them testing it and telling me it was fine and that they wouldn’t replace it since they’re device said the battery was fine, the employees having a bad attitude, and not seeming to know what they’re doing we came here, where it was a night and day difference. I cannot speak highly enough of Cotton and his customer service! He tested our battery and let us know right away that it was bad and immediately said they would honor our 3 yr warranty and replaced it for us with no issues, and even apologized for the other locations behavior. This will ALWAYS be the location I go to from now on when it comes to Advanced Auto. Thank you, Cotton!

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Quinton Hurt

LOVE THE EXPERIENCE!! My brakes and rotors were very bad and I had to find somewhere to get the parts and Advanced Auto Parts was the closest to me so I decided to go there. I was greeted by cotton and he started to tell me everything I didn’t know about breaks and what the problem was. He informed me on how to fix it, what’s the best choice of breaks to go with and the cause and effects of the problem. He also informed me on how to fix it myself and what to do and not to do dealing with my car breaks. I’m grateful for him and the knowledge he shared with me because you CANNOT get the same service from anywhere else, 100/10 experience 💯

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Robyn Smith-Thorpe

My car just stopped running off Hargrove. I got a jump and went right to Advanced Auto. The young lady that took care of me brought her battery tester out, and the machine lit up a big X. Dead battery 🔋 So she kindly gave me a jump and I bought a new battery home, it is now replaced, I just need to bring the old battery back for credit. Excellent service.

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David Friedeberg

Apologize for most likely spelling her name incorrectly but Sheryl assisted me and was completely and totally helpful, polite and assisted me. Advance Auto just earned a full time customer

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Jorge Sandoval

excellent people, they helped me get my headlight, they thought they didn't have it and they still called their competition to get it, then they realized that they did have it and they sold it to me themselves, but I appreciate your empathy, congratulations. Very nice people.

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DINA CARLUCCI

Excellent customer service provided by Philip who assisted me with the correct coolant purchase, in addition to adding it to my engine for me. I was feeling helpless when my rental car alerted me that my vehicle would overheat due to a lack of coolant. I walked in there and Philip took care of the entire situation for me. He is a true asset to your company. I will remain grateful for his kindness and knowledge!

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Sammones World

Morece Cotton and the store helped me so much and saved me some money . I’m super thankful because I’m really clueless when it comes to cars but morece helped make the process easy ! I definitely would recommend this store to anyone !

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La'China Terrell

Morece Cotton and Josh Koch did a magnificent job customer service was outstanding I recommend everyone that needs to go an Advance Auto Parts come see these guys!

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Hyper10sion

I live nearby, so I have gone to this store countless times. But today I had a fantastic experience. My brake stop broke, and the one I originally purchased did not fit because the standard was a different size than what was on my car. The cashier, Bryan, took the time to help me make sure there was no way it could be put on, then helped me find bolts that would work as a good substitute, while letting me return the now open brake stop that did not fit. I've always gone to this place before, but this time made sure I always will again.

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Anthony Mosley

Worse store ever I call store asked for part guy told me that he can't find a 2001 grand Marquis he can not find car never even looking it up

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Reginald Ward

You couldn't ask for better service in my book you get five stars they helped me out when I needed it. to help me when i didn'thave the tools to complete the job that I set out to do on my car but they helped me out I had one employee actually let me bother her personal set of tools so you don't have a lot of people that are do that so I mean I'm happy well please.

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Cheryl Cade

Cons: I wasn't greeted upon entry. No one asked if I needed help. Once I did ask for help, he led me down the wrong aisle (as if AAP is huge). Pro: Upon leaving both employees told me to have a great day!

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David Friedeberg

Michelle was out right rude. Go to AutoZone. Chase didn't care. Sells products with no SKU number and wants to customer to provide it. Repeat use other auto parts store.

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Joe P

Was here with my girlfriend to get her battery checked after it died. We got that done, but when we went to get it running, it had frozen up. Turned out the ignition had probably been blown, but the staff was very helpful in trying to get what we thought was the power steering unlocked.

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Matthew Dejean

Michelle was great and helped me pick the best battery for my car!

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Alex Lee

I just moved to Tuscaloosa to goto school here from Michigan, would always goto AAP in Michigan because of the amazing service. I would say though the few times I been here, the people are rude and doesn't seem to have any interest in wanting to be there. I ended up finding a different auto part store that was far more helpful.

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Landon Eskridge

Morece Cotton had wonderful energy and gave great customer service, merry Christmas

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Brooke Atchison

Had problems at this store because they couldn't find my reciept on their computer. District manager and store manager did everything they could after the problem was pointed out.. Was almost positive when I walked in for my refund the manager was going to be a jerk. But surprisingly he wasn't and showed me exactly what happened and apologized.

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Madaca 99

I was going to give this a 3*, but I of the employees helped after they were clocked out on his way out the door. I them saw him explaining a problem to another employee about a customer's car as he headed out.

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bryan gutierrez

Cotton helped me, did an excellent job. Extremely helpful!

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Joshua Sanders

Saul & the other guys definitely hooked us up! Appreciate the help with lending us the tools. Ps: Don't try the hot sauce.

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Fidel Choncoa

In my personal experience I have visited this branch several times and there are two who do know about parts, but they also have other people who do not know anything about car parts.

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Tanisha A

Poor poor service. The part was avail online for that particular store so i paid online. Git to store to wait 39 minute s with no part. Said i have to wait a hour to get one sent from 1 store to next. No manager in sight.. Im spending 250 yall!!! So i told them to return my money. I end up getting one for 50 dollars cheaper when i left

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Jerry Powell

Product stocked in wrong spot, after that they changed price say it was from a different part that is showing in stock but wasn’t. Very rude and manger don’t come out but talk from back. Should be shut down.

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Lisa Zark

On person in store. 2 customers on phone. He left to check on a part for 1 on phone. 10 minutes and I never see him. Left went to O'Reilly's and was done in 10min.

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mark bynum

Great staff over there. They really helped me out of a bind I was in. I really appreciate them.