Advance Auto Parts 35405

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Malikah

Me and my husband had to drive over 2 hours to this store to assist my daughter due to the manager insisting that what we were saying in regards to her car was untrue. Her car alarm wouldn’t go off once the manager changed the battery. The manager also somehow broke the battery cable that went to the battery but he did repair it. My husband and I kept saying what needed to be done to cut off the alarm since we didn’t have a key fob. The manager kept insisting to us on the phone that we was wrong, so we had to stop what we was doing and drive over 2 hrs to Tuscaloosa. Once we arrived the staff seemed to disappear from inside of the store once they saw me and my husband arrive. My husband fixed the car alarm in less than 5 minutes, maybe less than that. Once they saw on camera we were about to leave, they all seemed to reappear. I went inside to let them know that the situation was handled and they did not appear to care and showed no interest. The manager pretended like he did not even know what I was talking about. So, in my opinion please watch these people whenever they install anything on your vehicle. They know nothing about cars and care less about you and your vehicle. So this was a big lesson for my daughter today. Watch these people, video it if you are inclined to do so. They will deny any and everything because they are not licensed mechanics.

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Munkir Tokage

Amazing Place Friendly Staff always helpful Thank you Range for the amazing assistance I wouldn't have made it home without you and Jenn was very friendly and knew her stuff Amazing customer service Above and Beyond

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Larry w

Both workers chewed food constantly while talking on the phone, used continuous profanity and never acknowledged I was in the store. When I walked up to the register the worker never even looked up. I can do without this store.