Copart Austin has been great! I have bought several vehicles from them and they have always been kind and helpful. When a vehicle was damaged by the loaders, they let me refuse to take it, no problem because the damage was clearly not in the auction photos. The Copart Staff here are great! My only complaint is that the loader drivers are not careful at all. I saw a gorgeous late model Porsche sitting up front get its bumper mangled right in front of me. Pretty savage and careless work. Hence only 4 stars.People give Copart a bad review because they do not educate themselves on the pricing model and the process. Their services are not free, nor should they be. The fees are easily found and calculated for those who look. It is also a salvage auction- cars are there for a reason. Don’t be shocked when a car that looks great gets towed to your house and doesn’t run. It’s not Carvana. The cars are broken and need repairs of some variety. Run and Drive means the engine started and the car moved- not “road worthy.”

DO NOT PURCHASE A CAR FROM THIS LOCATION!!!!IF I was able to leave no stars...I certainly would have.Rude, VERY RUDE gals inside!! I've never dealt with such horrible, nasty people! We waited almost 6 hours for 1 car. They did it on purpose because after calling on the radio to bring the car to us, and it not showing up, we went back inside to find out where it was. The blonde blew up and got really nasty!So wait we did...for another 3 hours!!I find it impossible to understand such contempt these gals have. We are ALL just doing a job. We treated you with kindness...we expect the same.If you hate people so much...get a different job!!!

My car was unexpectedly deemed totaled after a deer collision and sold here by my ins. co. Copart sent me SOME of my stuff, but not all. And the loose stuff? Tossed in a box, almost all of it broken when I opened it. Ins once again contacted them, and they ignored it. I had to replace $53 worth of stuff because these clowns have zero customer service. A pox on all of them!

ATTENTION:: All drivers or customers picking vehicles up. Yard closes at 4:30 If not there by 4:30 You will not get loaded. Office closes at 5:00 pm.. Got my paper work at 3:30 was loaded by 4:30..picked up one car...much better then last year! Had to wait 4hours to get one car loaded on my trailer .pretty big copart .i do appreciate the effort to get the drivers in and out..they also increased the amount of people they have working the counter inside. Hope other drivers will have the same experience as me..waiting sucks especially with the ELD MANDATE all coparts /iaai should follow the quick in/out process. Ever minute counts when running e-logs..👍👊

Do not purchase a vehicle from this location. Even though you get an appointment to pickup the vehicle at the appointment time. They will make you wait for hours just to bring the vehicle outside and for the paperwork it's a nightmare.

Bad location for purchasing a car they make you wait up to two hours even if you are on time for your appointment

Fast just go on ur apointment time very nice in the office the people are friendly

4 hours to pick up one car 🤦🏻‍♂️

Don't know much about this place, but I had to call in about an issue I'm facing with Copart's website and the two people I spoke to on the phone about my issue were extremely courteous and went out of their way to help. If the demeanor they present over the phone is the same level of energy and willingness to help in person, I can only imagine this place is great.Thanks to the Managers I spoke to, you guys were very helpful!

I joined last night. Got my email stating: Great news: Your Copart Membership is now activated for bidding, which means that it’s time to search, bid, and win at Copart! I tried to bid and could not. I called Copart only to be told I can not bid on clean title running vehicles and have to have a broker. This was never explained when I joined. Very deceiving. So sad and pitiful.