Copart - Austin 78130

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Chris

The absolute worst customer service imaginable. No one cares, no one takes any time to explain, or give details of anything you need. You basically have to guess your way through a conversation. Ashley, should not be answering the phone, seems dead inside. one of the worst reps I've ever spoken to on the phone. Zero care. Also, my pick up appointment was scheduled for a day, which I waited ALL day. and called, and was told "oh they can't make it today, it will have to be tomorrow". WAS ANYONE GOING TO CALL ME? NO. I had to do it I can go on and on, but this company, is trash.

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Osa Brown

If I could leave a ZERO I would do so. I still have not heard from your company regarding the headrests that were taken out of my car. The front driver’s side tire was put on brand new the day before my accident, the other three tires were put on new two months before the accident. I said that to say this-you made money on parts because my vehicle was only damaged on the front driver’s side. I don’t understand why you had to steal my headrests. I’m a senior citizen and can’t really afford to replace them. I’m sending another picture of the one I got back. Osa Brown

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Payton Terzian

DO NOT GO HERE EVER UNLESS YOU WANT THEM TO TRASH YOUR CAR, STEAL ALL YOUR STUFF AND THEN LIE TO YOU ABOUT IT!!!!!!!!! My car got taken here after an accident I was in. When I showed up to get stuff out of my car, they completely trashed it. They threw everything my car into the trunk. Not placed, but THREW. I was eating sunflower seeds and had a cup of shells in my cup holder. They threw the cup with the shells in the trunk all over my clothes and designer shoes. I also had a spare tire in the back seat that is completely missing. They of course denied it and said no one would take it. According to other reviews, they often steal AND they’re an auction place so why not steal a tire? God help these people because I will sue for theft and property damage if they don’t return my tire and pay to clean my car. Customer service is trash. Just told me to talk to my insurance adjuster who has no part in this at all. I hate these people and this place please never come here