Crosstown Auto and Truck Parts LLC MI 49001

T

Thomas Shepard

I bought a Chevy Cruze for a reasonable price, but when I got it home, it appeared to leak oil overnight. I Called Bob and he said to bring it back and they will look at it. They said it seemed to be leaking around the oil filter seal, so replaced the housing for no charge. Again I parked it overnight and there was a leak. This time I looked closer to the spill and at the engine and it looked more like antifreeze and there was some sitting on a top part of the engine, I brought it back and showed them this. They checked out a hose on top of the engine and found a hole in the hose and a crack in the plastic fitting it went on. Again they replaced it free of charge. Not only that, but because I lived in Marshall, not Kalamazoo, he gave me a check for $100 for my 3 round trips to get it fixed. This was way above my expectations and the way to properly run a business. Thank You and you have a customer for life!!

N

Nick Brandt

Crosstown Auto staff was very friendly. Bob offered to buy my wife's car for a very reasonable price. I will definitely look to do business with them again.

B

Benjamin Vlietstra

I hit a deer with our Dodge Caravan. Bob had the same exact car and basically helped me cut and paste the whole front end onto my wrecked car leaving as much intact as possible for an easy repair. They even gave me all the hardware that went with the repair. I’m only an aspiring car DIYer. Bob’s knowledge and insight was very helpful at a consult level as well. They also stand behind their products. Once I did the swap, the condenser leaked bad. I explained to them that it was possible I actually punctured it in the process of install or transport, though it can’t be said for sure who was responsible. But they gave me a replacement at no cost nonetheless. Honest and knowledgeable people. Will be doing business with them again. I’d also like to point out they cost significantly less than other parts yards.