Fenix Parts Pennsburg (formerly Don's Automotive Mall) 18073

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Benjamin David

Complete waste of time dealing with Fenix Parts, I would avoid at all costs. Found the fender I needed online in great condition and correct color. Called them to pick it up in their Pennsburg location, they said it was actually in MA but they will pull it and ship to Pennsburg. I drove 2 hours to Pennsburg only to be giving a completely different color fender in bad condition, paint missing and deep scratches from what looks like shipping. They asked me if I could make it work... and said someone must have switched the fender in MA. I asked for a refund, hopefully they can at least do that correctly. Update 2/21/23, I called and asked where my refund was, and they said the dispatcher must have forgot to start it. I've never dealt with a company this terrible!

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Matt D

Don't waste your time unless you are a big shop. They tell you they aren't responsible for any damage during shipping.and they want you to pay up front. I went to the u pull it instead

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Joseph Sanfedele

We always work with Gary Kleintop at our dealerships and he does a great job! Would highly recommend Gary to everyone. He is a class act! He gets it done!

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Javi

I called them for a passenger seat for a CRV, they sent me a picture of it, looked great. Paid for it, then waited a day and drove an hour to get there. Only to arrive and to see they had the drivers side seat at the location.

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Brandon Undheim

Curtis was the man in getting a part we needed for an infinity 37sx. Great service!

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Seth Boyardee

Absolute robbery. Expensive parts and then as soon as you try to use the warranty they bend you over. Run far away from this place. They’ll sell you a warranty but will not explain to you that the warranty only covers $30 dollars an hour and you will be responsible for the rest of the hourly labor rate (typical labor rate is $115 an hour).

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Amanda Svencer Tirko

REALLY REALLY bad parts. They got me a part that was “A” quality and it’s terrible. Wires cut when there is a plug right there to unplug. Grease all over the interior leather. Unreal. Never buy here. They will tell you they are the ones losing commission on the sale and “there’s nothing they can do” because there’s no comparable replacement they can get to make this right.

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Luke Jette

Extensive stock, honest and knowledgeable staff, competitive prices, and prompt service, all add up to equal a great customer experience. The manager Sean, responded to an inquiry I had sent him via email concerning some hard to find parts I needed for an older vehicle I was working on, prior to my being able to proceed. He put me in contact with Curtis in sales. After explaining exactly what I was looking for, Curtis tracked down every part I inquired about in no time flat. We crunched some numbers, and with what seemed like a couple of keystrokes, my parts were on their way. A few days later, I was able to arrange to pick up my items from their warehouse in Pennsburg. It was right off the PA Turnpike, which was very convenient for me. Upon arrival, I appreciated being able to inspect my parts first-hand and up-close prior to payment. All were as good as advertised. I began to load up my truck, but when Ray and Craig from the shipping department realized that I was in need of some assistance getting a few of the larger items into my vehicle, they were more than happy to assist me in loading up my truck with their forklift. And I was more than happy to buy them some lunch for their trouble, as I never could've done it by myself. After they quickly insured my precious cargo was secure and well protected, I thanked them again and was headed back home. This is simply a great business model. Fenix puts a major focus on communication and customer support, while still being able to provide quality products through their expansive and ever growing inventory. And they do it all in a streamlined and timely manner. They make the whole process seamless, from start to finish. Take notes, because this is how it's supposed to be done folks. Fenix Auto Parts fires on all cylinders, from top to bottom. Thanks gentlemen. Keep up the great work. I'm certain I'll be back and be sure you are highly recommend. Much obliged.

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George Malke

Honest, Fast Shipping, Best Pricing on most of the parts, excellent communication. I have been dealing with Tony for over 4 years I barely had any issues with any of their parts, and if I do they get everything taking care off right away. Thank you Tony it was really glad to do business with you.

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akın kurtiz

They selling always junk parts. Don’t buy anything from this guys. They try to cheating the people.

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Kenny Arias

The auto mall had what I needed and it was on-site:: no waiting for a day or so. Tom was helpful, knowledgeable, and it was a seamless process after arriving. The part was as stated, i like that fact that you get an invoice for your records as well as the company's- not a shady dealer or business of used parts. The price was also 100 cheaper than a local used auto parts dealer-highly recommended.

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Brendon M

Ordered a part over the phone, they said it was great shape. After I drove over an hour to get there here its dented and scratched. Definitely not what they said it was over the phone. The guy at the counter was super cool tho.

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Eddy Ravetto

In reading some reviews, I felt the need to reply. I could write a lengthy story about my experience with Bill Colwell but I won't. What I will write is that he was very professional, honest, and forthcoming in getting corrected an issue that was not his fault. The product was of great quality also. If in need of used parts, have no fear in contacting him! Thanks

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Brailin Martinez

SUPER BAD CUSTOMER SERVICE CAME IN HAD TO WAIT 20 MINUTES JUST SO THEY CAN TAKE CARE OF ME, THE SELLS MAN IN THE LEFT DESK WHEN I CAME IN TOOK OVER 10 DIFFERENT CALLS AND DIDN’T EVEN HAD THE MATTER TO EVEN SAY HEY WHEN I AM DONE HERE I WILL TAKE CARE OF YOU. ALSO BE CAREFUL BUYING BODY PARTS FROM THIS COMPANY 80% of the time they are damaged in shipping avoid wasting your time asked for pictures before driving to pick up.

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Carl David

Thank you to Fenix Parts of Pennsburg, PA for the replacement sunroof glass and speedy, friendly service. I have the replacement part ready in two days quick and easy pick up.

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Jordally Torrents

Great place I always deal with Tony over at Dons. He’s professional and gets me exactly what I’m looking for. I’ll highly recommend ordering your parts from here, they have parts for every make and model. When you call ask for Tony. He’ll get you what you need.

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David Shiner

Had a good experience buying a transmission off of Don's. Ended up I didn't need the trany, they took it back with no questions for a full refund. Then sold me what I needed to get the job done. Nice bunch of guys willing to help!

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Nolan Burkholder

I hate to leave bad reviews but it was unbelievable drove out twice said that had part wasn’t there drove out third time picked it up part was scratched All I’ve got paint chips on it. Not impressed. On other hand Joel from other NY location is very helpful

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K Dixon

I highly recommend calling Don's for all of your automotive needs. Nikkia is the absolute best!! She can find any part that we are looking for with no problem. Her dedication to helping our repair shop locate the parts we need at an affordable price and in a timely manner cannot be beat! I find myself calling Don's for most parts these days, simply because Nikkia will help us with anything we need. Her positive attitude and fantastic work ethic makes ordering/locating parts so much more enjoyable! Thank you Nikkia for all you do!!

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Candace Snyder

Great service and not too expensive. They had the part I needed and it matched the color of my car so win for me. Now please do not think because they had my part that they will have what you need. They are a salvage yard so it's what ever they have in the yard. But I'm pretty sure they can help you find something.

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Amer Almabruk

Great place to get auto parts very fair with pricing and if something is not right they will fix it or work with you on the price, ask for Curtis great salesman does everything to get you what you need and fast turn around time quality parts saves me time with painting and less trips to the body shop Fenix is number one places for quality parts

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Cassius Batista

Don's it's a great place to do business with and great quality parts. They stand behind what they sale. I definitely recommend this place. Reach out to Tony, one of the best in the business he will hook you with the best deal.

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Craig P

CURTIS, DEAL WITH CURTIS. Good dude!! He didn't have to do what he did for me, he could've just said sorry can't help ya. Instead he found the part and went above and beyond his scope of work for an inexpensive part. Exceptional salesman. Pennsburg, Pa location

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Shawn Neiman

Customer service was excellent but the product I received was sub par. I received a rear driveshaft that was dented in 2 places My mechanic told me to take it back he can not use it. He said those guys should have known better then to give you this.

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Wilson Valerio

Great place very helpful and affordable! I always speak to Tony he is responsible and always finds a way to fulfill my needs when it comes to getting hard to find parts great communication. Ask for Tony strongly recommend it.

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Richard Watson

Second visit here. Both were pleasant and worth the trip. Purchased auto parts excellent and at a reasonable price. Kim, my sales person was exceptional.

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rami mustafa

I think this is the worst company Ive ever saw in my life, unprofessional, non reliable, Don’t recommend them at all.

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1nce Drivem

We have been buying parts engines transmissions from Tony at Dons very competitive pricing, prompt deliveries and great customer service.

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A. Hernandez

Been dealing with Tony G. and he’s always giving top notch service. I always recommend him as a point of contact since he’s always willing to negotiate or help out with anything needed.

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Scott Shubert

My salesman Randy S. has been very helpful with my orders and dealing with any issues quickly and making it right.