LKQ Pick Your Part - Savannah 31408

E

Emma Allison

I had my car picked up the same day after calling and came in person to pick up my check a couple days later and it was such a smooth process, the two people I encountered in the office were super personable and friendly. I was nervous selling my car but they made the process so easy. :)

C

Candi Lewis

First time users so we called the number listed on the website prior to making the 2 hour drive for the part needed and could not get an answer. It was automated system stating that their website was completely accurate and up to date with pricing and availability. Show up and the 4 trucks with potential parts listed on the website were completely torn apart with no parts left on them. The girl at the store asked did we call…yes we did without a response. She then states “oh yeah that takes you to our wholesale dept that doesn’t know what we have”. It was like it was no big deal that we drove 2 hours based on the fact their automated phone service says their website is up to date! So if you are planning a trip to this location don’t waste your time calling or finding what you need once there.

Z

Zoe Perry

Of course, I should have read the reviews before calling LKQ, But I ordered a part for my BMW X5, over the phone and was told it would be in on Friday. I drive all the way to the location after reviewing their hours online; it’s stated they were open on Sunday! I have a feeling something was gonna go wrong, because of all their crappy reviews and decided to call the same number. I called when I placed the parts order and no one answered for over an hour, I only continue to get their answering service, who kept repeating “they’re supposed to be open.” So, me being an idiot and thinking the hours on the site are correct, I got in my car and drove a good distance only to stand in line, while listening to some girl complain about not charging people three times. Over and over and over again she kept saying, with a very loud voice, “I didn’t charge them three times, I didn’t charge them three times,” and yes she worked there. When it was my turn, I told the guy behind the counter that I ordered a part, “it was supposed to be in on Friday.” He then informed me that that building is separate and they are closed. I asked him why doesn’t anyone answer the phone and he replied they don’t have a landline, while laughing at me. I told him it wasn’t funny and for some reason he still thought it was and continuing to laugh as I walked out the door. I haven’t witnessed such ignorance and disrespect since paying a traffic ticket at the courthouse 20 years ago.