LKQ Savannah 31408

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Zye Bennett

Came here for a motor last year with no problems. A couple delays on delivery but that wasn’t a problem. My husband and I came here yesterday for some hood hinges and was helped by Elizabeth (beautiful spirit by the way). Out of no where Nancy with the short ginger hair came to ask her something. Well Elizabeth must not have done something right and Nancy WENT OFF. Belittling her right infront of us, raising her voice, Even slammed our money that we gave to her in her hand on the counter. Just totally disorderly. I could not believe my eyes or what I was hearing. Elizabeth handled the situation so gracefully I really applaud her. You should never treat a co worker like that especially in front of customers. What we witnessed was just nasty and my heart dropped for her in that moment. Please teach your workers common decency and how to act in front of customers.

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Caleb Alexander

If I could give zero stars I would. This has been the worst service experience I have ever received. I call about having a vehicle towed away from my business. I was scheduled for a pick up of between 9-11, around 10:30 I called to confirm they would still be arriving in that time window. I was told yes the driver would be arriving soon. At 11:30 I called back because the driver still never arrived and was told that he would be arriving in 30-45 minutes max. After 45 minutes passed I called back again to see where the driver was and was told I would be receiving in email in 15 minutes for some reason? Finally the driver calls at 1:00 to say he is on the way when I asked about the time window he informed me that he is a third party company and it was just assigned to him and apologized. The driver was super polite and arrived at 2:00 so 3 hours after the end of the promised arrival window. Loaded the vehicle no problem at all. When I asked for the check he informed me I would have to wait for the vehicle to be processed at the local yard and I would have to go collect it in person. This is not at all what was discussed over the phone when scheduling the appointment. I was told that I would have to be present for the service, have the title, lien release paperwork and more paperwork or the vehicle would not be towed away. This was specifically mentioned on the phone and took about an hour worth of jumping through hoops to organize. In reality you need no identification at all to have a vehicle towed away by LKQ, I guess only if you actually want to be paid. Never had to sign a single document and was not provided a receipt. When I called and asked to speak to a supervisor I was basically told no until i demanded to speak with one. After speaking to the supervisor about how I would be compensated for this, I was told there was nothing he could do except talk to the customer service rep who took the initial call. So to recap I have waited 6 hours for 150.00 dollars which is well below the scrap value of the vehicle not to mention the additional time I will now have to take out of my day to go down to local yard to collect the check. Do yourself a favor and find anyone other than LKQ.

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Lakendra Early

NO STARS !!!! YES U HEARD ME! LET ME START BY SAYING CUSTOMERS REALLY RUN THE BUSINESS BC W/O US BUSINESS WILL BE CLOSED AND NO CHECKS WILL GENERATE FOR THE EMPLOYEES! OMG JUNE 20th I place an order for a motor spending about $2000 per transaction at place this order but the representative they need A place of business where they could deliver it but before that, I had to go inside the office and present ID/debit card. Wtbs The motor was supposed to be delivered the following Wednesday, but later was delayed and as I called that Wednesday, they told me the last scan for it to be received was in NC, I live in Sav, as of Wed it’s not here. Add the tracking down it never got scanned when it was received. So therefore, I am a delayed. FYI, I extended a rental car until that Sunday. At speaking with a representative Bridget, who initially took my order in payment. FWD it’s week 2, I now have to extend the rental car again due to me not receiving any motor. The truck tried to deliver it on one day, but I notified them that the shop does not open until 10 and I was told that their routes could start as early as 7 AM WITH THE GENIUSES DIDN’T THINK IT WAS FIT ENOUGH TO ALLOW DELIVERY AFTER THE TIME I GAVE THEM. Went into the office and spoke with the operator of the Savannah office, Chris and of course He was very nonchalant and nasty trying to determine things that do not concern him, After dealing with the attitude and nastiness and sassiness, of a what looks to be a 5,5 man im about 5,9 female. As the discussion took place, there was another taller gentleman standing by the door, and I asked him not to stand behind me. PERIOD! All last week after dealing with the local office, I reached out to the Atlanta office. Christine is the boss of Kriss. Well I guess she is too important to receive calls but at the end of the day she had him call me After I left a voicemail for her to call me. I WAS GONNA WRITE A REVIEW ANYWAY, BUT HER ACTIONS TOOK THE CAKE. This is a prime example of failed customer service. They called themselves refunding me $125 of $1969 ish , Hell, clearly, I’m not even worth 40%. And as I stated before, they are very nonchalant, as if they did not drop the ball multiple times, even trying to deliver it. BUT IF I CAN HELP IT I WILL NOT BE A CUSTOMER AGAIN!!!! I will get a rental and go pick that bihh up myself compared to what I experienced/ Entered if my time has no value. And extended cost that occurred. Motor delivered a APPROX 7/2…, Now I’m waiting for them to pick it up so that I can receive my core and let’s see how that goes!!! This stuff comes with warranty. I have been asking for paperwork and still have not received that either.