LKQ Savannah GA 31408

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Courtney Colvin

Got a radiator from them and the person they had pull the radiator damaged it so they tried to sell it to us anyway. We hadn't left the parking lot from picking up the radiator yet and took it back in when my husband noticed it was not only bent it was cracked. So he went to get a refund and they said the return would have to be in a specific return package even though we hadn't left the premises from picking it up. They said 3-5 days after they took my money immediately after paying for it that a refund would be posted. Looks like I have to go all the way to the store to figure out why they take my money but refused to give it back.

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Caleb Alexander

If I could give zero stars I would. This has been the worst service experience I have ever received. I call about having a vehicle towed away from my business. I was scheduled for a pick up of between 9-11, around 10:30 I called to confirm they would still be arriving in that time window. I was told yes the driver would be arriving soon. At 11:30 I called back because the driver still never arrived and was told that he would be arriving in 30-45 minutes max. After 45 minutes passed I called back again to see where the driver was and was told I would be receiving in email in 15 minutes for some reason? Finally the driver calls at 1:00 to say he is on the way when I asked about the time window he informed me that he is a third party company and it was just assigned to him and apologized. The driver was super polite and arrived at 2:00 so 3 hours after the end of the promised arrival window. Loaded the vehicle no problem at all. When I asked for the check he informed me I would have to wait for the vehicle to be processed at the local yard and I would have to go collect it in person. This is not at all what was discussed over the phone when scheduling the appointment. I was told that I would have to be present for the service, have the title, lien release paperwork and more paperwork or the vehicle would not be towed away. This was specifically mentioned on the phone and took about an hour worth of jumping through hoops to organize. In reality you need no identification at all to have a vehicle towed away by LKQ, I guess only if you actually want to be paid. Never had to sign a single document and was not provided a receipt. When I called and asked to speak to a supervisor I was basically told no until i demanded to speak with one. After speaking to the supervisor about how I would be compensated for this, I was told there was nothing he could do except talk to the customer service rep who took the initial call. So to recap I have waited 6 hours for 150.00 dollars which is well below the scrap value of the vehicle not to mention the additional time I will now have to take out of my day to go down to local yard to collect the check. Do yourself a favor and find anyone other than LKQ.

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Zye Bennett

Came here for a motor last year with no problems. A couple delays on delivery but that wasn’t a problem. My husband and I came here yesterday for some hood hinges and was helped by Elizabeth (beautiful spirit by the way). Out of no where Nancy with the short ginger hair came to ask her something. Well Elizabeth must not have done something right and Nancy WENT OFF. Belittling her right infront of us, raising her voice, Even slammed our money that we gave to her in her hand on the counter. Just totally disorderly. I could not believe my eyes or what I was hearing. Elizabeth handled the situation so gracefully I really applaud her. You should never treat a co worker like that especially in front of customers. What we witnessed was just nasty and my heart dropped for her in that moment. Please teach your workers common decency and how to act in front of customers.