Northlake Auto Recyclers Inc 46320

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Melinda Logan

I was referred to Northlake Auto recycling by a Michigan used auto parts store when they found the part I needed on car-parts.com. I called and spoke to Paul. He said he would have the Chrysler 300 screen pulled, and if I drive the 80 miles, I can test it in my car to make sure it worked before buying it. He called me the next morning and sent a photo to show its condition. I decided to make the drive since it is hard to find one that is not fully delaminated. Before and during the sale, Paul wanted to be sure I could do as much testing as possible to not have to drive back from Michigan. Upon arrival, this is the best business sales floor I have ever seen! It is REMARKABLE! The entire office is tactfully decorated with unique antiques, collector items, AND it is super clean! I noticed ALL employees were very friendly, knowledgeable, and just like Paul, went out of their way to help me! I was able to test the radio, received help on how to access the security code, and even borrowed a screwdriver to finish the install. While waiting for the security code, I appreciated hearing the employees speak in English and Spanish to help all the customers coming in. I 100% will refer people to this auto recycle business. Thanks Northlake!

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E Mail

Salesman was rude and seemed sort of ignorant. According to the website I looked at, they had multiple vehicles of different years that have the part I need. So I gave him the year range that had that part, and he interrupted me with a rude tone asking what year mine was. Could've just put any year in the range I gave him. Then asks my location, then says "And you're willing to drive down and get it?" Yes. It's a bumper for a 10 year old vehicle, why would I pay more for the shipping than the bumper? Guy seemed like he might not know what he's doing, which would be fine if he hadn't interrupted me with a rude tone. From the other reviews, I see that multiple people have had problems with a rude salesman. If one person says a guy is rude, maybe it's a bad interaction. If 5 people say a guy is rude, the guy is probably rude. REPLY: Yes, I have reviewed 8 places total. 4 of which mentioned rude people, yours and 3 other businesses. Please go and look at any of the other 3s one star reviews. They look a lot like yours, with plenty of other people calling out rudeness. I see your employees get it honest. I tell people of good places by word of mouth, and business cards. I show my appreciation at the time of good service with tips. No one is reading through 5 star reviews on Google, they read the 1 stars to know if they should avoid doing business with them. I personally wouldn't have even called you if I had googled you and looked at the reviews, but I didn't. I got your number directly from a website. Also, absolutely hilarious the the "owner" has enough time to troll through reviewers other reviews. You must be an absolute joy to work for.

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Monce

We have a mechanic shop in Hammond and when we use Northlake everyone is always nice and professional. David usually helps us out and he is great!