V & A Towing and Salvage 46327

O

Orlando Jackson

Very nice and informative staff. They got me the wheels off the car in about 30 minutes with other customers ahead of me. I was so grateful. I didn’t give 5 stars because they did not tell me one of the wheels had a few scratches. I had to find out in person. But they gave me a great deal and I am satisfied!

B

Barb Johnson

Thank you! We live 5 hours away and made sure to send pics of what we were looking for before we bought and was very honest. Parts were pulled and ready when we got here. Helped us load. Very courteous. Very pleased. Definitely recommend.

D

Dr. Jean Carlos Cruz

Extremely Disappointing Experience and Poor Customer Service I am obliged to give this business a 1-star rating due to the extremely poor experience I encountered. I cannot recommend this place to anyone. The primary concern was with the customer service, especially the way they treated my staff member. The individual in charge was not only rude but also highly irresponsible. A significant error occurred when they sold us a transmission with incorrect labeling, resulting in us receiving a part that was incompatible with our vehicle. The VIN on the part was for a different car, clearly indicating a mistake on their part. When we sought to rectify this issue, the response was wholly inadequate. Despite offering a credit initially, all subsequent communications regarding an exchange or a refund were met with silence. It has been almost four months with no resolution, effectively stranding us without the part we need or our money back. This lack of response and refusal to provide a refund feels akin to theft. Their attitude took a turn for the worse when they suggested resolving this matter in court, showcasing an extreme lack of professionalism. I write this review to caution potential customers about the service and ethics of this establishment. It's a tale of frustration, unprofessionalism, and what feels like a blatant disregard for customer rights and satisfaction.