Paradise Auto Parts Inc 21921

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Dee Tee

Purchased a part. Brought part back. After I drove almost 2 hours they told me that they could give me a "store credit" (minus the 25% restock fee). I think they should have told me on the phone that they would only issue a "store credit" before I drove 2 hours. Their "Refund Policy" on the back of the receipt does not say anything about "store credit!" They are a shady operation. Plus, they actually charged me 28% on the restock fee. Either they ripped me off or they can't count. It is hard to tell.

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Mohammad Hamad

They put up a price. And then try to charge you about double when you try to place the order.I searched online for Chevy Monte Carlo sunroof assembly. They have it listed online for $79.7.I call to order it with the motor, which is listed for $45, and he tells me the price for the sunroof without the motor is $150. Plus whatever they’ll charge for the motor.And when I say it’s listed online for $79.7. He says it’s glass only when it clearly says assembly.And I have a picture attached where it says assembly. And nowhere specifying the price is for glass only.

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Lewis turner (Turner079)

They messed up when they relocated and then took away the U-pull-it yard. There are customers out here that know more about vehicles and interchangeable parts than the wannabe parts guys behind the counter. There are other yards that will gladly accept money for parts.

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Mike Allen

I purchased some parts for my car and they gave me the wrong year parts and I tried to return them they wouldn’t let me so I was out 750 dollars just like that this place is the biggest scam and over charged prices ever if you want quality parts for good prices and employees who will take care of you call redmans junkyard cuz paradise will steal your money and make it your fault

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Bo McKenzie

I Called & they said they had the part shown online. But I had to come the following Monday. And when I drove 90 mins down there they said they never had the part.

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William Simmons

I own Pa. Dent Repair, LLC and have opened a department to swap factory used auto parts for customers. Paul received my call and was polite and simple to work with. I ordered a door that was delivered to my shop 62 miles away. The door's condition passed our inspection according to the damage codes listed before purchase. Over all positive experience and we have since created an account to continue doing business with them. Thanks and keep up the good work.I believe negative reviews can be very harmful at a glance when scanning the internet for a quality business. I have read through some of the most recent ones and it seem some people are confused and directing their frustrations at this company. I do not believe it is paradise auto's responsibility to solve your problems. If the package is late, then it's late. It happens all the time with USPS. I don't feel Paul or this company deserves to have 1 star reviews because of a few misguided people. Seems more like a temper tantrum then a business transaction.God bless and I wish you all well, wonder experience this time. have a great spring 2019!

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Michael

Echo another review that the guy on the phone has an attitude that he is going way out of his way to check if they have something. He didn't listen to a specific request asking about a color. Their prices don't make car part websites.I've done fleet management for over 10 year & this by far the worst place I have to called & you aren't even getting a good price for their horrible service

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Rick Fig

I prefer pulling my own parts

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Jim Butt

There needs to be a way to give these jerks a negative star review. I called and ordered a car door. Was told that they would deliver it the next day or 2. After phone calls every day, and the daily excuse / bs story that it would be delivered that day / following day, etc, the door was delivered 17 days later. And, it was black, not red as specified and called out on the purchase ticket. Staff on the phone are rude, and just straight out lie to you. I really wish I had read these reviews before calling them. Stay as far away as you can.

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Tony Rathosky

Horrible all around. I ordered a part they had in stock on the 29th of June. They told me they'd call me when it was ready, which would be Friday, the next day. Well, I never got a call, so I called Saturday and was told they were still working on it. Okay, fine, I called Monday and they told me they broke the part taking it out on Friday! They have me the run around saying they were looking for a replacement part. I asked for a refund and they said that they'd have to contact their accounting office and would call me back. They never did, these people are notorious for not calling people back. I did get my money back after one heated phone call.