COMPLETE RECYCLING GROUP LLC 21921

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Sad to report that the reviews are right. Tried contact through Ebay to locate the yard for a trip, not taking messages. Data-mined for the website and got a phone number. Called, and reached parts. Gave the Stock number, did not want it. Very rude/assertive tone telling me to give year, option information. Eventually realized the stock number was the best way to lookup a part that was already deemed compatible. Asked for details. Priced way outside competitive. I will take my business elsewhere, to yards that will treat people with some baseline respect...

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Alfred S

Sold us a bad engine for a 2009 international truck 3 months ago, now they are looking for all reason not to replace the engine or refund our money. Thanks Mr Neil from heavy truck

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Dave S

We spent $8000 for an engine that does not work. Out of a truck for 3 months and counting. Do not buy a heavy engine truck from them.

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Brian Keeler

I had gotten these guys number from another recycler for a ECM I was looking for. I reserved the part online and then called them just to make sure they still had it and were able to overnight it for me. The guy was very helpful and my programmer received the PCM the next day. Thanks for the help!

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Barrick Stukes

Saw a listing on eBay for a kit I was interested in. They had the pictures of the entire car on the post for the motor but no separate post for the exact parts I was looking to buy. Gave them a call and the guy couldn’t understand I wasn’t looking to buy the motor just parts they had removed and he hung up in my face. Their lost won’t get anything from me!

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a275 cmr

I saw they were selling some seats on Ebay and needed some additional information so I called them. Every person I've spoken with so far has had ZERO customer service skills. They answer the phone with a poor tone and they are very short. I've been hung up on twice now. The first time I thought it was an accident so I called back again and again I was hung up on. So I called back again and was stuck on hold for a very long time... I hung up and called back again. This time I pressed 0 and it went to Parts again and I said, "What is going on over there? Are you guys having phone issues or just being rude? I've been hung up on 2 times and have been put on hold for a very long time." His response was, "What do you want!!!?" From that point I made up my mind to not deal with this company.. Come on guys you work directly with the public, you have to have better customer service skills... I'm not sure if the owner knows what is going on, but he is losing business over it.

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Kevan James

Terrible communication I felt like my deposit was held hostage I ordered an engine and told it was from a Hino 165 I needed it to bolt directly inThey sold me the correct engine but failed to mention it was from a nissan with a compleatly different bell housing that attaches to the transmission its going to take 3 days messing wth this engine to get it to the point I will need to make it work If it even possible.Thank you for nothing your company dose bad business

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Mrsirap

Ordered a red "Brembo caliper" and received a black Toyota 4 piston caliper.... called and spoke with the women who runs the eBay store and she said that's what was on the car .... The car listed was a black 2012 Hyundai Genesis Coupe with red Brembo shame it was too good to be true

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Al Rivera

Terrible customer service and will not return your calls,i ordered an engine 7 days later no engine, come to find out its just getting picked up meaning my engine was not sent out the next day as promised all together a horrible experience would not recommend to no one.

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Myles Worthington

What a ...... hole people are rude and only 2 people work here was here 4 hrs to get one part drove 2 hrs away I called them a week ago and was told there would call me back and never did if I didn't need this part I would have not dealt with them but I know next time