Rockford Auto Parts Inc 61104

M

Michael Willoughby

Edit: After I had to have the 3rd Party step in, I got a refund within an hour from them. I then got a call from Rockford trying to explain that they never got my order at all. After explaining that Ive called them literally 20 times without a returned phone call, they apologized over and over. They then sent me the part (was a 19" rim) for free, got it 2 days later. That's pretty good for trying to rebuild a customer relationship after a major issue. If only the initial order went as smoothly as their attempt to rectify it. Maybe it was an issue on the 3rd party? I dont know, two sides pointing the finger at the other. But, I got a rim and full apology - not much else you can ask for.... Original Review: Ordered parts from them online through a 3rd party (not referencing them as they were amazing), no response. Called them over and over, nobody would respond. Left message after message- nothing at all. Finally had to have the 3rd party step in and get my refund for the money. Would not recommend them, their customer support and organization is horrible. Weeks of calls and refusing to call back. If you want quality parts that you can get in a timely manner, you may be better off welding them up yourself- at least then you can see your progress....

D

Damian Rios

Looked at a leather driver seat I was interested in , the photos looked perfect , the vehicle had low miles and the seat seemed great . I called and asked about it and the guy who answered wasn't helpful , he didnt even want to look at the seat for me , basically told me that seat was most likely in poor condition even though the photos seemed great , he clearly just didnt want to help me , if there was an issue with the seat why is it still on sale even weeks after I called? Seems lazy to me .

S

Swat AL

I have purchased a used engine with supposedly 96K! They told me the engine was fully tested! After installing the engine! It turns out it has bad lifter! Rockford Auto Parts ordered a replacement engine and they made my experience right! I would recommend RAP as your local used part store.