Rockford Auto Parts Inc 61104

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Michael Willoughby

Edit: After I had to have the 3rd Party step in, I got a refund within an hour from them. I then got a call from Rockford trying to explain that they never got my order at all. After explaining that Ive called them literally 20 times without a returned phone call, they apologized over and over. They then sent me the part (was a 19" rim) for free, got it 2 days later. That's pretty good for trying to rebuild a customer relationship after a major issue. If only the initial order went as smoothly as their attempt to rectify it. Maybe it was an issue on the 3rd party? I dont know, two sides pointing the finger at the other. But, I got a rim and full apology - not much else you can ask for.... Original Review: Ordered parts from them online through a 3rd party (not referencing them as they were amazing), no response. Called them over and over, nobody would respond. Left message after message- nothing at all. Finally had to have the 3rd party step in and get my refund for the money. Would not recommend them, their customer support and organization is horrible. Weeks of calls and refusing to call back. If you want quality parts that you can get in a timely manner, you may be better off welding them up yourself- at least then you can see your progress....

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Damian Rios

Looked at a leather driver seat I was interested in , the photos looked perfect , the vehicle had low miles and the seat seemed great . I called and asked about it and the guy who answered wasn't helpful , he didnt even want to look at the seat for me , basically told me that seat was most likely in poor condition even though the photos seemed great , he clearly just didnt want to help me , if there was an issue with the seat why is it still on sale even weeks after I called? Seems lazy to me .

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Swat AL

I have purchased a used engine with supposedly 96K! They told me the engine was fully tested! After installing the engine! It turns out it has bad lifter! Rockford Auto Parts ordered a replacement engine and they made my experience right! I would recommend RAP as your local used part store.

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Troy Miller

These guys are great at this for parts used I just got a used motor for my car and they told me that I had to have my VIN number for my car so they could match it up

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Cara Alexandria

I had a great experience w Rockford Auto Parts. The guys at the front desk are knowledgeable, and the price on a used AC compressor was fair. I will definitely use them again.

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Jim Brewington

This place is the best. Very affordable auto parts and customer service is exceptional and friendly.

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Nemer Olimiy

The customer service is trash for real i asked for a bag for the small stuff the guy told me we don’t bags put it in your pockets

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David French

If I could give them less than one star, I would. I ordered a rim for my Mercedes C300, and they promised it would not be bent at all, and that it was the correct size ordered. Both were wrong. Now they give a runaround about a refund. DO NOT DO BUSINESS WITH THIS COMPANY.

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Marylou Eppard

Rep on phone was great, part came as he said it was and significantly less cost than what a dealer was going to charge me. Well packaged and on time. Thank you for your good service. cha packed and on h

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Patty Alexandria

I am a senior citizen and Rockford Auto Parts helped me get 4 tires at a reasonable price I could afford. They were very professional and courteous.

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Jay Costilo

Deposit remember once you put it down you won't get your cash back so just make sure you want to buy whatever it is your buying unless you want a store credit or 30% restock fee. Customer service is great. I bought a transmission and I'm hoping it will last. I will keep you guys updated on my over all experiences. So far they were really helpful and delivered my heavy part to my trans shop so fingers 🤞

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Zach Poole

If I could give them less than one star, I would Returned an engine that was wrong. Still haven’t seen my money back into my bank account yet Keep getting told has been processed and I call my bank. They don’t see anything.

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Kimberly Bartlett

Great place to take your vehicle to get the parts you need for repairs. Exceptional customer service. Highly recommended

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Nisha Bella

Scammed me on eBay motors do not trust them!!!!

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LeAnn Alexandria

My experience at Rockford Auto Parts was wonderful! Fast, great customer service, and affordable prices!

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Brian Kerschke

I purchased an engine for a dodge caravan last October. It started right up and ran perfect. 6 months later and it is still running perfect and quiet. Good experience and reasonable price! It was well worth the hour and a half drive and I won't mind doing it again

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Tim Langley

I was looking for something specific and had almost given up. They were going to be my last call; win, lose or draw. Thankfully it was a win. The counter service was great. Got the part brought up from back, rang the sale and I was on my way. It is a clean and well kept facility but nothing could beat the staff. Great job. They'll be my first call from now on and I live an hour away. Worth the drive.

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Yaryna Demska

Great service! I got a new engine for my Toyota Camry 2007 and it was in mint condition and such a good price! My old engine was destroyed because my oil burned too quickly. This engine works wonderfully and I was so impressed with the customer service. They made it so quick and easy! Now i have a place to pick up good, cheap parts to fix my cars which is such a struggle in Rockford.

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Bears Cubs

Stay far away from this rip off company!! My transmission was failing and they quoted me 1050 for a transmission 700 for the transmission 350 for labour well this is my fault I didn't have it in writing and when I paid the final bill it came out to 1850 I did put 450 down so I was charged on my card 1400 wow and to top everything off my transmission wasn't leaking when I brought it in but after they installed their transmission I get it home and it's leaking they now tell me my transmission lines are no good and they want a extra 400 to replace them nope it's definitely not going to happen!! They just lost a customer for life and hopefully I can save someone else from this kind of nightmare!!!

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Timothy Quist

Called ahead! Asked for a specific battery. 05 grand prix. They say yes they have it. So i drive 25 minutes to get it. I get there and i get thrown into a room where all i can do is look for the best fit. None are marked. None. So i get dudes "best guess" well it didn't fit. $54. So i go to return it to just buy a brand new battery. They ONLY do store credit all of a sudden. When i asked what the return policy was. The guy said i had to have my receipt. Implying that as long as i had that i could get my money back. The manager was just as rude. Bc i "demanded" my money back he told me to just take the credit and leave his store. There are so many other auto parts store. Don't go here

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Mark Hall

Sold a bad transmission. Will not refund . Store credit only. Will be reporting to the better business bureau. What I stated is totally accurate. You sold a transmission that you told us had 100k on it but according to your paperwork had 130k on it . It was also bad and took twice as long to deliver as you had originally stated. Why would I want to continue to do business with you?

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jack elowe

I ordered a bumper for my Toyota Sienna and it was delivered on time in great condition. Dave and Zach really cared and was great with communication. Would highly recommend and use them again!

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Gerardo Gamez

Great service, called multiple places they had the part I needed. 10/10 would recommend

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Bill Sanders

My 2009 Chevy Equinox needed a new motor so I was referred to Rockford Auto Parts. They had the good customer service and I received my part soon after I ordered it. I recommend Rockford Auto Parts to anyone looking for car parts.

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Sandi Kress

If you are brave enough to take a chance on these guys (cheats or thieves might be the better description ) be careful and make sure you get the right part, because if THEY sell you the wrong part and don't have the right part for you they will not refund your money, they will offer a store credit. Let me tell you that a paper store credit does not fit in your car and make it run. A store credit means now you don't have the cash you need to go elsewhere to get the part you need to get your car running. So.. I would not recommend them at all I give them zero stars!

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Zacharia Gamble

Got a nice front subframe for my focus zx3. old one was cracked in half as they like to do over time so it was awesome to give my little $400 car a new lease on life AND they threw in a freebie. Ended up getting the rubber isolated trans mount included which was much needed. I'm writing this two years later and the zx3 is still going strong. I'm still glad I was able to find what I needed for cheap so close.

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Lisa Hoffman

I will do more business with Rockford Auto Parts in the future. I bought a motor for my car and had it installed. They were very professional. I was extremely impressed with the quality of the motor and they were more than courteous.The prices were good and fair.

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Maria Soukup

Kudos to Rockford Auto Parts for giving me a great price on my front bumper. I will be back!

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Roberto Rodriguez

I was looking for a motor, talk to Mike about a engine, gave him all of my information for payment. After leaving numerous messages Mike calls me back 5 days after and tells me he had sold the motor to someone else. I was under the impression that I had purchased the motor, since he took down all my payment information. I'm very unsatified with the way in I couldn't get a return call after leaving messages, waiting for them to call back, and to find out it was sold, was very disappointing. Terrible customer service.

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theraf8100

I gave a deposit for a part that they turned out not to have. It seems like they tried reasonably to get the part, and I even agreed to pay more, but they dropped the ball a couple times and eventually I just asked for but deposit back. I asked Rick in parts about getting my deposit back 5 different times and Rick said he would get it taken care of 5 times, but months later I'm still waiting. Moral of the story is DO NOT GIVE THEM A DEPOSIT