Virginia Motors Specialists Inc 23661

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AUTOSHOP CHESAPEAKE

I ordered a motor from Virginia Motor Specialists. I told them all the specs, was informed the motor was on crate and can be delivered the same day. once the motor showed up it was completely the wrong motor. Then I was informed that I would have the motor the following day at 10am. It is now 12:40pm the following day and my calls are being ignored, no communication of any sort. Now I have a vehicle holding up my lift, and ready for a motor that I have no clue when is arriving. Business to Business.....Horrible.

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AUTO OUTLET

I purchased a motor for a 2006 Cadillac SRX on Saturday December 11, 2021 and had it delivered to a mechanic shop. On Monday December 13, 2021 the mechanic pulled out our blown engine and got ready to install the engine that was delivered by Virginia Motors Specialist. The mechanic called us with bad news to inform us that they delivered a Camaro engine and it will not work in my 2006 Cadillac SRX. I immediately called Virginia Motors Specialist and talked to Matt about the issue and he told me that somebody will be there the next day to confirm to see if it was the wrong engine. Unfortunately, nobody showed up and mechanic had car on the lift from Monday December 13 to Friday December 17. I continued to call multiple times and receptionist put me on hold and hanged up on numerous occasions, I got in touch with Dave and he confirmed to me that they had the motor and they will deliver it to me on December 21 and they still did not show up again,, called many times and Matt hanged up the phone when he found out it was me calling about the CADILLAC SRX Motor, I eventually had to go pay the mechanic for the work that he done and i had to tow my vehicle out of his shop. As a result, I took the motor and loaded it onto my pickup truck and took it back to VIRGINIA MOTORS SPECIALIST.... As a result,, this company wasted my time and they was the worst junk yard that i have dealt with in 8 years of doing business. I would never use them again and i dont recommend anybody to purchase a motor from them either,,,,VERY BAD BUSINESS AND VERY UNPROFESSIONAL!!!!!! After reading their reviews, it was only right for me to leave a review also to protect other consumers and small car dealerships like myself. I WILL NEVER DO BUSINESS WITH THEM AGAIN!!!!!!

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merdi kalonda

I don’t ever write reviews on google but felt like it was definitely worth the time seeing I could save someone from the same mistake I made trusting this company to keep their word. I bought an engine from this company on 21 days ago and was promised it’d arrive 5 days after the purchase. I’ve been calling everyday asking for a tracking number and the guy would pick up the phone and say “I’m getting it right now, let me call you back in a few minutes” and would never call back. Probably the worst service i’ve ever dealt with in my life. If you’re thinking about sending a cent with this company PLEASE THINK TWICE, definitely not worth it! If I could give zero stars I would without a doubt.

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Bought a transmission that was no good as soon as it was installed and once we called about the issue we got ignored. No one would answer the phone until I called from a number they didn’t know then once they found out who it was of course I got put on hold and ignored again. DO NOT TRUST THIS COMPANY, CHECK ALL THE REVIEWS UNDER NEWEST TAB

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Laura Waldschlager

Awesome and friendly customer service.Best experience I've had at a new and used auto parts business!!

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Kaleb Greene

Been coming here for years and never had any problems. Staff has always been very friendly and helpful to me. I see there are a lot of bad reviews on here and let me set the record straight from my personal experience. Some of this stuff must not be true or an exaggeration of the truth. I let these people do work on my Camry and my F-150 all the time. I have even recommended friends and family of mine to come here for parts and service, NEVER heard any complaints out of them. Just giving you guys 5 stars to set the record straight. I don't care what anybody else says, you guys are awesome!

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Ben Drover

Gave me a good first impression here, excellent service on my S550 Mercedes. I even sent my friends here to get repairs and said the staff was very helpful.

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Rasheem Dixon

If I could give them zero stars I would. Keep in mind I'm just trying to get a quote on price of labor for transmission after two weeks MATT never provide a quote. He just keep saying yeah yeah I have your number I'll call you back. Imagine how long it would take if he start working on the car. Please save yourself time and headache and go SOMEWHERE ELSE.

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Keisha Pittman

I rate all 👇👇👇down.This is the worst service I have ever delt with.He is a liar,I bought rear struts from him for a mercedes s430 and this fool cut the wire ,and told me to get them sautered together,did that,no connection,sold me bad struts,and refuse to give me a refund,but I will see you in court ,since you didn't show up the first time.I recommend that you never do business with him.He refuse to refund my money,and continues to hang up on me ,but I will see you in court!Worst business and customer service ever.He is a scammer .Selling bad parts and refusing to return money.

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Michelle Gregory

Totally unacceptable care of customers.... I picked a transmission up, paid for it. Here it is exactly 10 days later(funny how the time to get my money back is 10 days too) and still do not have the correct transmission for my vehicle. Was promised last week they would deliver it. I finally get a vehicle to pick up a replacement and deliver it to the repair shop (that is 65 miles away) and tell them I will be picking it up personally and they "pulled the wrong one"... They have had photos from the repair shop for 7 days now and had not even bothered to see if they had the correct one until I said I was going to come get it. Missed work, had to borrow a car, and still no transmission because "they are too busy and don't have time to pull it right now"... Holding me up from a repair and the bay at a repair shop... NO, I am not happy at all, and I still don't have a car.. Let's see if they follow through tomorrow....