Wheeler's Wrecker Services 35007 (n/a)

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Leslie Faulkner

We hydroplaned on the interstate and alabaster police department called this company to tow our truck back to their shop until we could get it repaired. When I called alabaster police department the VERY NEXT DAY to figure out which towing company we needed to pick our truck up from, they told us and said that we were NOT allowed to pick up our truck for three days due to a report that needed to be processed by the state (by the way, I have yet to find out what “report” this was). The lady gave us a case number and said we had to have it in order to receive our truck. We waited three days, like the lady at the police department told us to do, and contacted wheelers wreckers to see if our truck was ready yet. Apparently, it was ready to be picked up the day OF the wreck. I then try to tell her our “case number” since I was told it was vital information I needed to pick up our truck and was told “um I don’t do case numbers. I don’t know what that is.” Okay.... then we go to get the truck and find out that since it had been sitting there for three extra days, the total amount charged was $670. (Even though we were TOLD by alabaster police that we could not pick it up for three days). We were on the way to my step daughters birthday party at the time of the wreck, so we gathered all of her presents that were in the truck when we were finally able to get it back so we could take them to her and saw that $20 was taken out of her birthday card. Never in my life would I think that someone could do something like that to a child. I refuse to use this company in the future and will never call alabaster police for any help ever again.

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Dylan Steves

Good company. Showed up fast and gave me a reasonable price

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Julia G.

No communication about anything. I called at 830pm (after hours) to be told it would be at least $200 for a 11 hour impound. I get there at 745am. They don't take debit, ($330 total). I go to atm return with $340 to be told they don't have change. The lack of communication is what bothered me most.