Kauffman Racing Equipment OH 44628

P

Pete Morales

Location is very remote but worth the ride. Every bit the answer for Pontiac in Ohio. The owner, Jeff is very friendly an incredibly helpful. I can't think of a better manufacturer of high performance parts.

J

JandMmachineCompany

This is first time dealing with Kauffmann , As a professional machine shop we thought we could save time ordering all parts from one place. Naturally parts took time to arrive, unfortunately Kauffmann sent us wrong water pump and missing front crank seal from gasket set. We would of caught error sooner had they listed year on the invoice rather than just saying “Water pump” I told them in my initial email " 1968 GTO." It’s very hard to get through to them by phone so I chose to email. When that didn’t work I would leave a message on their answering machine. This basically boiled over as we are trying to get engine done for a customer, Customer wants his engine. We called and emailed on Friday morning July 21,2023 no response. Monday I called and emailed waited till 1 P.M. nothing. Sent them an email saying forget it we’ll go elsewhere. That we were very disappointed. We mentioned the fact not calling or letting us know the situation, that's the worst. Got a response back: Well we just got back from a 4 day weekend Pontiac race. So I guess we’re not aloud to do that type of thing when YOUR in a hurry. So that’s fine. No problem sending you a call tag for the pump and you can find your parts elsewhere. We as a customer are oblivious to the fact you went racing. We’re just like every other machine shop trying to get work done. Customer wants the engine done I’m trying in good faith to get parts. If you don’t have telephone or email etiquette, why is it our fault? A simple message saying "We're at the races call you back"

R

R Squires

Have bought a lot of great pieces from kre. Highports were my first purchase many years ago. Just got a dual quad intake from them. Excellent manifold. Had an edelbrock that was very outdated for my engine. This manifold really did the trick. Can't wait to see one on dyno Friday with a pair of pro systems carbs sideways. Great job guys, thanks