Arthur Pacheco Automotive RI 02893

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R R

Great body shop. 2020 was not the year for my jaguar xe. I had 3 accidents and on all 3 occasions Pacheco automotive took incredible care of my vehicle. They worked with me and promptly got me a rental car each time. They treat your car like it was their own, which is more than you can ask for. Big thank you to the whole team, especially Cassandra for always coordinating with me and going above and beyond, and Bob for transporting my car!

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Dilorenzodesign

If I could put zero stars, I would. This company used to be great, however they now no longer care about the average customer, they only care about their Jaguar & Land Rover contracts with dealerships. We had an appointment, dropped our car off to get fixed, received a rental and within 48 HRS they called stating they needed the rental back. I was told they would reschedule within a week or two and provide another rental, this was a flat out LIE. They never called, after several calls trying to make the follow up appointment, they kept repeating the same statement that they had more "Jaguars & Land Rovers" coming in from the dealership. The original rental agreement stated "return upon completion" but we were trusting and nice enough to bring it back and reschedule, all for them to NEVER reschedule or communicate at all. After more than (3) months after my last call to them and them not communicating at all, I called one final time to get the same answer as before, all while putting words in my mouth stating that they told me to go elsewhere after initially returning the rental (This is another LIE). They also told our insurance adjuster that "We never dropped off our vehicle" at the beginning of this entire process. As a second-generation customer I am absolutely appalled and strongly advise anyone to look elsewhere for automobile work. My father knew Arty and would be rolling over in his grave to find out how I was treated and how this company is now run.

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D N

Another glowing review for this company! Every step of the way the team at Pacheco exceeded expectations! They handled EVERYTHING, never had to speak to an insurance company once they had my car (which was picked up and a beautiful loaner car dropped off) to being so proactive- I never had to call for an update as they constantly check in, to the final delivery of my car. Honestly with the amazing detail and incredible precision of the work my car looks better and cleaner then when I bought it. The staff here truly is incredible and has the customers best interest in mind. 100% do not hesitate if you are looking h for a body shop for your Range Rover as their work is unparalleled.