NAPA Auto Parts - Parts Center Hawaii HI 96743

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Jerry McEwen

Glad they carry a good selection of 3M products. The emblem glue I needed was not something I could order in. This keeps me reminded why you need to buy local, if not they will not be there when you need them. Really helpful staff, good location too.

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Fred Darvill

I called ahead; yes, they can test my battery. Waited my bit in line then a gentleman tested my battery, it failed. I asked to purchase a new battery, the phone rang, and he just stopped serving me completely!!! I had to get another counter person to finish getting my battery request taken care of. HOW COMPLETELY RUDE!!! The second counter person did fine, like I expect from NAPA. The first guy...still on the phone when I left. Not a word to me or an apology for being rude and just leaving me hanging. The sign on their office door for the employees reads something like, "People won't remember what you did, but they will remember how they were treated." Apparently that guy didn't read the sign from his own management. I will remember and I will tell the story to all my friends, too.

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Mick Lard

Customer service is shoddy at best. Twice they've forgotten my parts order on their delivery runs. Multiple times, when I've called to place an order they simply "don't have" the 5 quart oil listed as "in stock" online. Today, I stood in the rain for an hour waiting on the delivery they forgot and the best response I got was equivalent to "whoops".